Quality Control Coordinator

POSITION SUMMARY
The Quality Control Coordinator (QCC) is responsible for the overall management and coordination of the QC and Safety Departments as the Corporate point of contact for the Company. The QCC will manage the first-line Quality Inspectors and the Safety Coordinator for all 21 contracts in 9 States and will be responsible for ensuring contractual requirements are upheld and senior management is made aware of any need for improvement and implementation thereof. The QCM is authorized to commit the organization’s resources as necessary to perform the requirements of the contract Quality Control and Safety Program.
PRIMARY DUTIES AND RESPONSITBILITES

• Achieves quality control operational objectives for both the Contract Site(s) and the Corporate QC Division by contributing information and analysis to strategic plans and reviews
• Prepare and complete action plans; implement productivity, quality, and customer-service standards; identify and resolve problems; complete audits; determine system improvements; implement change.
• Ensures that quality inspections based on an inspection schedule are completed and generate various reports by using the Computerized Maintenance Management System (CMMS) as required by the contract and senior management.
• Maintain and improve service quality by completing company, system, compliance, and surveillance audits, as well as investigate and resolve customer complaints.
• Ensures facility inventory is accurately maintained and updated within CMMS.
• Design a schedule of quality inspections based on risk factors and priority.
• Accomplishes quality control objectives by assisting with recruiting, selecting, training, scheduling, counseling, enforcing policies, and disciplining employees.
• Develop and maintain quality control plans by identifying critical control points and preventive measures; incorporating quality assurance standards set by the customer, monitoring procedures, corrective actions, and verification procedures.
• Validates quality processes by establishing service specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Prepares quality documentation and reports by collecting, analyzing, and summarizing data and trends including failed processes, corrective actions, and re-validations.
• Ensures that safety inspections of project facilities and work tasks are completed, and the findings are inputted into the QC system and findings/reports are submitted to the customer, senior management and others as required.
• Maintain and enforce safety and health programs that comply with EM 385-1-1 and applicable OSHA, DOD, Armed Forces, federal, state, and local safety, environmental and health requirements.
• Updates job knowledge by studying trends and developments in quality management and safety; participating in educational opportunities; maintaining professional networks; participating in professional organizations.
• Enhances division and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Obtains field information/specifications and prepare estimates for work added to or deleted from the contract.
• Other tasks directed by the Vice President and Senior Management.
• Obtains and maintains required security clearance and complies with the Drug-Free Workplace policy.
• Provides a safe and positive environment in support of the organization’s objectives, mission, and core values.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree in Engineering, Business, or related field

Preferred Qualifications

• Minimum 5 years relevant work and leadership experience in a multi-location environment

• ASQ Certified Quality Improvement Associate

• ASC Certified Quality Inspector

• Six Sigma Green Belt

• Certified Environmental Services Executives (CESE)

• Knowledge of Cleaning Industry Management Standard (CIMS) certification process

• Experience with Labor Unions, regulatory labor laws, and working with individuals with disabilities

• Other certifications appropriate in the industry

SKILLS AND EXPERIENCE

• OSHA 30-hour General Industry course or ability to acquire certification within 30 days of employment

• Strong knowledge of Quality Control principles and related software

• Advanced knowledge of quality assurance and control systems, tools and best practices. Familiarity with auditing to ISO9001 preferred

• Ability to communicate orally and in writing in a clear and concise manner

• Ability to organize effectively, delegate responsibility, make decisions, and solve problems quickly

• Ambitious and target focused with a drive to succeed

• Ability to effectively delegate and develop team members

• Ability to maintain confidentiality of information

• Keen eye to detail

• Knowledge of local, state and federal employment laws, procedures, as well as wage and labor laws

• Extensive working knowledge of Microsoft Office Package (Excel, PowerPoint, Word, etc.)

PHYSICAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of the job, individuals will be required to walk and stand for extended periods of time working at different buildings and in large facilities. The physical demands of this position require use of hands and fingers, reaching with arms, climbing, and balancing. The visual demands of the position require clear vision of less than 20 inches to greater than 20 feet; ability to identify and distinguish colors; peripheral vision and depth perception. Additionally, individuals may sit for prolonged periods of time working in front of a computer.

WORK ENVIRONMENT

The work environment of this position may require the employee to work in extreme temperatures: wet, hot, cold or humid conditions (indoor and outdoor); near moving mechanical parts; in high/precarious places; areas where fumes or airborne particles are present; with or around toxic or caustic chemicals; areas where the risk of electrical shock is present; around explosives; areas where the risk of radiation is present; and work that exposes the employee to vibration. The noise level in the work environments and job sites can be loud.

POSITION CLASSIFICATION AND EXPECTED HOURS OF WORK

This is an Exempt full-time position; Work schedule varies and may require extended hours and weekends.

Travel: This position may require frequent travel between contract locations. Travel may be outside of the local area and overnight may be a possibility.