QUALITY ASSURANCE SPECIALIST

Our Company: Overview: Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today! Responsibilities:

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Works with Project Director and Supervisors to develop and implement corrective action plans as needed
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents that case managers are performing timely and accurate case management activities in all required systems
• Ensures that performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to senior management and keeps senior management informed as to the status of program case management and performance
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree in human services related field and two years case management experience preferred
• Valid Driver’s license in good standing with current automobile insurance
• Directly related work experience in quality control or performance monitoring
• Familiarity with applicable federal, state and local laws and regulations
• Accustomed to complex, fast-paced and confidential work environment
• Excellent written and verbal communication skills
• Demonstrated computer skills, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

About our Line of Business: Equus Workforce Solutions, formerly ResCare Workforce Services, is the nation’s leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work nationwide by focusing on the development, design, and delivery of demand-driven workforce solutions. Assisting over a million job seekers and thousands of employers annually, Equus Workforce Solutions is the most comprehensive workforce development company in the United States. For more information visit https://equusworks.com.