Quality Assurance Specialist

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

• Define scope and objectives of all levels of QA testing
• Write test plans, design test cases, develop test scripts, test conditions, test procedures and expected results
• Perform all aspects of testing, including functional, regression, load, system testing, and user acceptance testing (UAT)
• Create large volumes of test data if required
• Ability to debug the differences and document the issues identified
• Track and reports defect using appropriate tools
• Validate fixes and ensure follow through to all test cycles
• Investigate and recommend remediation strategies for data quality conditions, and process failures
• Communicate test status to internal project team and clients(s)
• Develop and contribute best practices and standards for a particular solution or across multiple medium/large scale projects/accounts
• Accurately estimate work effort and delivery timelines to support project and client management
• Manage workload and project priorities among QA team resources

• Bachelor's degree in Computer Science or related IT field
• Proficiency with SQL language
• Ability to understand Requirements and translate them into test cases and test scripts
• Strong knowledge of databases, data flow processes, and data modeling concepts
• Excellent written and oral English communication skill
• 4 years of experience in any software quality assurance or testing position
• Prior working experience in the CRM / database marketing field a plus
• Prior working experience on Cloud platform (Azure, GCP, AWS) a plus
• Prior working experience on testing 1st & 3rd party tags on Client’s digital properties (website, mobile applications, intranet/extranet, etc.) a plus

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

All your information will be kept confidential according to EEO guidelines.

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