Quality Assurance Specialist

Overview: Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.Responsibilities: As part of the eCommerce Web Operations Team, the Quality Assurance Analyst is responsible for the overall quality of a portfolio of digital projects within Altice USA.
The Quality Assurance Analyst will work within an entrepreneurial team, and have access to the resources and tools of the larger company to define and turn ideas, into great experiences that improve the performance of Altice USA’s digital platforms.

The Quality Assurance Analyst must have proven digital vision, as well as a passion for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. The Quality Assurance Analyst is responsible for assisting in QA or UAT of all major digital deployments as well as making improvement recommendations and monitoring the result of stated recommendations. The ideal candidate is an exceptionally organized professional that specializes in identifying areas of improvements and developing programs that improve the overall quality of the customer’s experience when interacting with Altice’s digital platforms.
The Quality Assurance Analyst will work closely with the Marketing, Sales Operations, Optimum Mobile team and Engineering Teams in a fast paced environment and must possess a ‘can do’ spirit and be willing to learn new skills to assist the team, when needed.
Operational Activities of this Position
Quality Assurance (60%)
Collaborate with internal development team, Marketing, Creative Services, Operations/Systems Teams (Internal & External), Compliance/Legal and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution.
Gather, document and clearly communicate various Quality Assurance standards and processes from business and project teams
Develop and effectively communicate timelines
Align digital platform quality expectations with Marketing, Sales Operations & Optimum Mobile teams
Collaborate with the Web Operations team to manage and oversee QA and UAT of digital deployments
Monitor and address inconsistencies across digital platforms
Responsible for creating and enhancing the digital Quality Assurance process for AUSA
Product Optimization Analysis (10%)
Provide recommendations on common issues/requests and how it coordinates with the larger digital vision for the business.
Analyze issues to identify trends and improvement opportunities.
Issue Triage and Resolution (15%)
Ensure site is operational and meets service level agreements (SLAs).
Monitor systems, communicate performance against SLAs and manage all product issues.
Identify, replicate and document issue details.
Prioritize issues and inquiries. Manage internal escalation and resolution of issues.
Track and monitor issues; provide regular reporting / analysis.
Partner with IT, Content Management and Business stakeholders to troubleshoot issues.
Analyze issue for root cause and categorize (bug, enhancement or user error).
Identify, communicate and document fixes and workarounds.
Ensure issues are addressed in a timely manner.
Issue Prevention (15%)
Provide recommendations to business team based on feedback and known issue areas.Based on known problem areas, provide specific feedback

Qualifications:

Qualifications

Technical/Functional Competencies:

• Experience with daily monitoring of Digital Platforms for quality and integrity
• Knowledge of quality assurance terminology, methods, and tools
• Analytical, problem-solving, and decision-making skills
• Demonstrated knowledge of testing best practices, version control practices and defect management practice
• Ability to multi-task and deliver upon numerous objectives/goals
• Experience working with JIRA or similar development management software a plus
• Strong computer, reporting & presentation skills (Excel, Word, PowerPoint, etc.)
• Key Experiences/Achievements:
• 3-5 years’ experience in digital quality assurance

• Deep understanding of the digital environment and evolving tools and platforms used to improve online presence.
• High degree of independent leadership, critical thinking, communication, accountability, analytical and teamwork skills
• Bachelors Degree from accredited College or University

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.