Quality Assurance Manager
- Full-Time
- Denver, CO
- Northwest Cosmetic Labs
- Posted 3 years ago – Accepting applications
Job Description
About Us
What do we consider our greatest asset? Our passionate team members
With a vision of creating quality skincare and cosmetic products for the most popular brands in the world, our founders established a company based on the principle of "no surprises." Since 1995, this vision has guided our growth, and we have developed into an organization that pushes the boundaries of formulating and manufacturing. With over 400 full-time employees, we continue to build a highly-engaged team that produces quality products for our customers. We are especially focused on collaboration and continuous improvement; we work together to learn from where we have been and to make where we are going even better.
Elevation Labs is proud to offer employees a competitive benefits package including: paid time off, paid holidays, maternity leave, 401k with company match, bonuses, health insurance with a health reimbursement arrangement (HRA), dental and vision plans, life, A&D, short term and long term disability insurance plans and a company-paid employee assistance program (EAP).
Our Mission and Culture
Phenomenal Customer Experiences every day, through highly Engaged and Empowered Colleagues, while impacting our Community in a progressive way.
We believe that the best way to deliver phenomenal customer experiences is to create an environment where our employees feel appreciated and supported. We work to build trust through regular all-hands meetings and approachable leadership. We encourage meaningful relationships and thoughtful interactions between team members at all levels of our organization: our line leads value active engagement on the production floor, and our management team is committed to supporting employee growth and career development. As one of the largest companies in the area, we offer countless ways for you to follow your passion and grow your career.
Aside from our company culture, we are committed to making a positive impact within the larger Denver community. Throughout the year our employees host STEM Exposure events at local elementary and middle schools, and we also actively support multiple charities, including the local branches Toys for Tots.
Our Values
Act With Integrity We uphold the highest standard of integrity in all that we do. We honor our commitments and are transparent and honest with our customers, colleagues and communities.
Take Ownership We act with discipline and rigor. We hold ourselves accountable to follow the highest standards and deliver our commitments on time.
Seek Innovative Solutions We challenge the status quo and seek out innovative ways to improve all that we do, from product formulation to production efficiencies and cultural advancements.
Show Care and Respect We deeply care about the health, happiness and safety of our colleagues and communities. We treat others as we want to be treated.
Work And Win Together We believe that success depends on collaboration and teamwork. We work tirelessly with our partners, both internal and external, to deliver Phenomenal Experiences Every Day.
Job Summary :
The Quality Assurance Manager supports the Manufacturing (Batching/Compounding), Production (filling/packaging), and Finished Good compliance for ELCO's cosmetic and personal care products. They will be responsible for managing the Quality Assurance organization, managing & maintaining Quality Systems, and responsible for ensuring that manufactured products are compliant with applicable specifications, including internal requirements, FDA and corresponding regulatory requirements, Organic Certification requirements, and customer specifications/requirements. They will oversee the people and processes that ensure manufactured products are meeting internal and customer specifications. The Quality Assurance Manager is expected to contribute to Continuous Improvement of Quality KPIs and Quality Systems.
Essential Duties And Responsibilities :
Mange organizational structure, hiring, and onboarding plan for new employees to ensure that the QA unit is staffed appropriately to support Manufacturing and Production demand.
Ensure accurate and successful training of new employees, including continuing education to ensure ongoing compliance with Standard Operating Procedures, Work Instructions, Policies, and Quality Directives.
Ensure that products, intermediates, and ingredients meet quality standards required for their intended use.
Facilitate batch / lot record review and item releases.
Partner with Manufacturing and Production leadership to drive root cause of quality related issues in Production, develop Corrective Actions and Preventative Actions to prevent reoccurrence.
Responsible for enforcing Quality System compliance and improvements to ensure consistent high quality goods with accurate and reproducible results.
Ensure compliance with regulatory authorities governing cosmetics and personal care products including Organic standards.
Supports and/or leads customer, regulatory, and internal audits as needed. Develops and implements CAPAs based on audit observations.
Assist in customer complaint and non-conformance investigations related to Manufacturing, Production, and the Quality departments and implement CAPAs.
Responsible for Change Control process management, documentation and issuance of waivers and deviations.
Responsible for Document Control process management and assurance that procedures are reviewed and maintained in compliance with defined protocols.
Responsible for Calibration process management and documentation.
Responsible for Training documentation management and maintenance. Supports and/or leads site training as applicable.
Investigate or report questionable test results; participate in out-of-specification/failure investigations of procedures or equipment and recommend corrective actions.
Manage employees that develop and maintain Quality Directives (Manufacturing Instructions) and shipper label templates.
Manage employees that develop customer Certificate of Analysis documents, evaluate third-party lab testing results, and maintain document control and change control systems to ensure compliance to SOPs, customer requirements, and regulatory guidelines.
Manage and/or support Environmental Monitoring Testing, Inspection, and Reporting.
May manage, support, or facilitate component fill weight verifications and ensure accurate Bill of Material documentation.
Partners with the Quality Control team to ensure accurate collection of customer required samples and oversees or facilitates timely shipment to customers. Maintains or manages customer requirement database.
Develop department goals, communicate goals with teams, hold team accountable to goals, and measure success against established Key Performance Indicators.
Complete corrective actions with employees as necessary.
Secondary Duties And Responsibilities :
Devise, improve, and review new specifications and procedures for products or processes, and training staff to use them.
Enforce Good Manufacturing Practices (cGMPs) and Good Laboratory Practices (GLPs) with all Quality Assurance staff.
Ensuring legal obligations are followed and compliant with regulatory bodies and with health and safety guidelines.
Other duties as assigned.
Elevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment at every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The essential duties listed are representative of the major duties required of this job; ability to perform the essential functions with or without reasonable accommodation is required. Elevation Labs may make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Specific duties and responsibilities may vary based upon departmental needs. Incumbent may be asked to perform other duties as assigned.
Knowledge & Skills :
Ideal Candidate Qualifications:
Knowledge of Good Manufacturing Practices (cGMPs) is required
Knowledge of Quality Systems Requirements and experience working within these systems is required
Experience with third party auditing and regulatory certification for personal care / organic products is required
Act with a Servant-Leadership approach while upholding Elevation Labs core values of Acting with Integrity, Taking Ownership, Seeking Innovative Solutions, Show Care & Respect, and Work & Win Together.
Ability to set clear expectations with teams
Understands the importance of and demonstrates the ability to develop, follow, and maintain processes
Demonstrated ability to manage employee performance
Strong troubleshooting and root cause analysis skills. Experience using problem solving techniques such as 5-Whys, Six Sigma, etc. is preferred
Strong ability to work independently, multi-task, exercise effective time management, ability to identify risk areas, and be self-driven to develop actions plans
Strong knowledge of mathematics, data analysis, and statistical methods
Ability to work cross functionally with departments like Production, Warehouse, Research and Development, and Supply Chain
Proficiency in Microsoft Word, PowerPoint, and Excel
Ability to learn and utilize ERP systems
Must be able to read and write in English
Experience writing SOPs, Work Instructions, Manufacturing Procedures, and training documentation
Demonstration of good attendance is required
Education/Experience :
Bachelor's degree in Science, Engineering, or related field
5+ years of experience in a QA or QC Supervisor or Manager role in a fast-paced Manufacturing or Production environment. Experience in cosmetic / personal care / OTC contract manufacturing strongly preferred.
3+ years of experiencing Managing 3+ employees
ASQ certification(s) strongly preferred
Physical Demands:
Must have the ability to work on a computer for most of the day, regularly use hands to type and handle materials
Occasionally required to climb or balance; kneel, crouch, or crawl
Regularly required to stand
Occasionally required to walk
The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job.
Work Environment:
Office setting with support work in the Production environment
Occasionally required to work in areas where chemical materials are encountered
Required to wear appropriate personal protective equipment
Must have a high consciousness for personnel and equipment safety
Elevation Labs
https://elevationlabs.applicantpro.com
Apply to this Job
What do we consider our greatest asset? Our passionate team members
With a vision of creating quality skincare and cosmetic products for the most popular brands in the world, our founders established a company based on the principle of "no surprises." Since 1995, this vision has guided our growth, and we have developed into an organization that pushes the boundaries of formulating and manufacturing. With over 400 full-time employees, we continue to build a highly-engaged team that produces quality products for our customers. We are especially focused on collaboration and continuous improvement; we work together to learn from where we have been and to make where we are going even better.
Elevation Labs is proud to offer employees a competitive benefits package including: paid time off, paid holidays, maternity leave, 401k with company match, bonuses, health insurance with a health reimbursement arrangement (HRA), dental and vision plans, life, A&D, short term and long term disability insurance plans and a company-paid employee assistance program (EAP).
Our Mission and Culture
Phenomenal Customer Experiences every day, through highly Engaged and Empowered Colleagues, while impacting our Community in a progressive way.
We believe that the best way to deliver phenomenal customer experiences is to create an environment where our employees feel appreciated and supported. We work to build trust through regular all-hands meetings and approachable leadership. We encourage meaningful relationships and thoughtful interactions between team members at all levels of our organization: our line leads value active engagement on the production floor, and our management team is committed to supporting employee growth and career development. As one of the largest companies in the area, we offer countless ways for you to follow your passion and grow your career.
Aside from our company culture, we are committed to making a positive impact within the larger Denver community. Throughout the year our employees host STEM Exposure events at local elementary and middle schools, and we also actively support multiple charities, including the local branches Toys for Tots.
Our Values
Act With Integrity We uphold the highest standard of integrity in all that we do. We honor our commitments and are transparent and honest with our customers, colleagues and communities.
Take Ownership We act with discipline and rigor. We hold ourselves accountable to follow the highest standards and deliver our commitments on time.
Seek Innovative Solutions We challenge the status quo and seek out innovative ways to improve all that we do, from product formulation to production efficiencies and cultural advancements.
Show Care and Respect We deeply care about the health, happiness and safety of our colleagues and communities. We treat others as we want to be treated.
Work And Win Together We believe that success depends on collaboration and teamwork. We work tirelessly with our partners, both internal and external, to deliver Phenomenal Experiences Every Day.
Job Summary :
The Quality Assurance Manager supports the Manufacturing (Batching/Compounding), Production (filling/packaging), and Finished Good compliance for ELCO's cosmetic and personal care products. They will be responsible for managing the Quality Assurance organization, managing & maintaining Quality Systems, and responsible for ensuring that manufactured products are compliant with applicable specifications, including internal requirements, FDA and corresponding regulatory requirements, Organic Certification requirements, and customer specifications/requirements. They will oversee the people and processes that ensure manufactured products are meeting internal and customer specifications. The Quality Assurance Manager is expected to contribute to Continuous Improvement of Quality KPIs and Quality Systems.
Essential Duties And Responsibilities :
Mange organizational structure, hiring, and onboarding plan for new employees to ensure that the QA unit is staffed appropriately to support Manufacturing and Production demand.
Ensure accurate and successful training of new employees, including continuing education to ensure ongoing compliance with Standard Operating Procedures, Work Instructions, Policies, and Quality Directives.
Ensure that products, intermediates, and ingredients meet quality standards required for their intended use.
Facilitate batch / lot record review and item releases.
Partner with Manufacturing and Production leadership to drive root cause of quality related issues in Production, develop Corrective Actions and Preventative Actions to prevent reoccurrence.
Responsible for enforcing Quality System compliance and improvements to ensure consistent high quality goods with accurate and reproducible results.
Ensure compliance with regulatory authorities governing cosmetics and personal care products including Organic standards.
Supports and/or leads customer, regulatory, and internal audits as needed. Develops and implements CAPAs based on audit observations.
Assist in customer complaint and non-conformance investigations related to Manufacturing, Production, and the Quality departments and implement CAPAs.
Responsible for Change Control process management, documentation and issuance of waivers and deviations.
Responsible for Document Control process management and assurance that procedures are reviewed and maintained in compliance with defined protocols.
Responsible for Calibration process management and documentation.
Responsible for Training documentation management and maintenance. Supports and/or leads site training as applicable.
Investigate or report questionable test results; participate in out-of-specification/failure investigations of procedures or equipment and recommend corrective actions.
Manage employees that develop and maintain Quality Directives (Manufacturing Instructions) and shipper label templates.
Manage employees that develop customer Certificate of Analysis documents, evaluate third-party lab testing results, and maintain document control and change control systems to ensure compliance to SOPs, customer requirements, and regulatory guidelines.
Manage and/or support Environmental Monitoring Testing, Inspection, and Reporting.
May manage, support, or facilitate component fill weight verifications and ensure accurate Bill of Material documentation.
Partners with the Quality Control team to ensure accurate collection of customer required samples and oversees or facilitates timely shipment to customers. Maintains or manages customer requirement database.
Develop department goals, communicate goals with teams, hold team accountable to goals, and measure success against established Key Performance Indicators.
Complete corrective actions with employees as necessary.
Secondary Duties And Responsibilities :
Devise, improve, and review new specifications and procedures for products or processes, and training staff to use them.
Enforce Good Manufacturing Practices (cGMPs) and Good Laboratory Practices (GLPs) with all Quality Assurance staff.
Ensuring legal obligations are followed and compliant with regulatory bodies and with health and safety guidelines.
Other duties as assigned.
Elevation Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Elevation Labs complies with applicable state and local laws governing nondiscrimination in employment at every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The essential duties listed are representative of the major duties required of this job; ability to perform the essential functions with or without reasonable accommodation is required. Elevation Labs may make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities unless the accommodation would impose an undue hardship on the operation of our business.
This job description is not designed or intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this job. Specific duties and responsibilities may vary based upon departmental needs. Incumbent may be asked to perform other duties as assigned.
Knowledge & Skills :
Ideal Candidate Qualifications:
Knowledge of Good Manufacturing Practices (cGMPs) is required
Knowledge of Quality Systems Requirements and experience working within these systems is required
Experience with third party auditing and regulatory certification for personal care / organic products is required
Act with a Servant-Leadership approach while upholding Elevation Labs core values of Acting with Integrity, Taking Ownership, Seeking Innovative Solutions, Show Care & Respect, and Work & Win Together.
Ability to set clear expectations with teams
Understands the importance of and demonstrates the ability to develop, follow, and maintain processes
Demonstrated ability to manage employee performance
Strong troubleshooting and root cause analysis skills. Experience using problem solving techniques such as 5-Whys, Six Sigma, etc. is preferred
Strong ability to work independently, multi-task, exercise effective time management, ability to identify risk areas, and be self-driven to develop actions plans
Strong knowledge of mathematics, data analysis, and statistical methods
Ability to work cross functionally with departments like Production, Warehouse, Research and Development, and Supply Chain
Proficiency in Microsoft Word, PowerPoint, and Excel
Ability to learn and utilize ERP systems
Must be able to read and write in English
Experience writing SOPs, Work Instructions, Manufacturing Procedures, and training documentation
Demonstration of good attendance is required
Education/Experience :
Bachelor's degree in Science, Engineering, or related field
5+ years of experience in a QA or QC Supervisor or Manager role in a fast-paced Manufacturing or Production environment. Experience in cosmetic / personal care / OTC contract manufacturing strongly preferred.
3+ years of experiencing Managing 3+ employees
ASQ certification(s) strongly preferred
Physical Demands:
Must have the ability to work on a computer for most of the day, regularly use hands to type and handle materials
Occasionally required to climb or balance; kneel, crouch, or crawl
Regularly required to stand
Occasionally required to walk
The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job.
Work Environment:
Office setting with support work in the Production environment
Occasionally required to work in areas where chemical materials are encountered
Required to wear appropriate personal protective equipment
Must have a high consciousness for personnel and equipment safety
Elevation Labs
https://elevationlabs.applicantpro.com