Quality Assurance Coordinator

The Quality Assurance Coordinator is a member of the Quality Improvement Team responsible for the implementation of systems for planning, record-keeping, reporting, and monitoring of all aspects of the MARC Head Start program; establishing and monitoring systems to ensure that continuous quality improvement takes place as well as monitor direct service provider agencies to ensure compliance with Head Start Program Performance Standards (HSPPS).

Essential Functions
The following represents the essential functions of this position. Additional duties may also be assigned and be essential to the successful performance of this position.

• Maintain a thorough knowledge and understanding of all aspects of the HSPPS related regulations and how to monitor and implement them.
• Coordinate Head Start orientation for all Tier 1 and 2 direct service provider directors to ensure a clear understanding of MARC Head Start expectations.
• Provide technical assistance in the development of monitoring plans and training plans for each direct service provider program, assuring that all aspects of the Human Resources and Environmental Health and Safety HSPPS are addressed.
• Complete a regular schedule of monitoring of each direct service provider program’s Human Resources practices in collaboration with the partnership staff.
• Oversee the schedule and process for monitoring Environmental Health and Safety of direct service providers conducted by the MARC Quality Assurance Monitor. Communicate with direct service providers regarding the correction and follow up.
• Monitor program Human Resources data and evaluate in conjunction with direct service provider directors.
• Analyze ChildPlus reports and other available data to identify areas of progress, risk and noncompliance. Review data for accuracy and collaborate with grantee staff to address all areas of concern.
• Monitor and ensure the accuracy of Human Resources data to be used in the agency-wide Program Information Report (PIR).
• Oversee grantee educational budget and contracts used to support direct service provider program staff qualifications, certifications, and professional development.
• Provide support to the Organizational Development Manager in the development and implementation of recordkeeping and reporting procedures to track and monitor program compliance
• Use data from PIR along with other collected data to develop reports and reporting formats that are useful in program improvement planning.
• Maintain current knowledge of ChildPlus, including updates and their impact on data collection. Facilitate the effective use and maintenance of the ChildPlus data base for assigned areas of responsibility and provide technical assistance to direct service provider programs.
• Maintain a thorough knowledge and understanding of all aspects of the Head Start Program Performance Standards and related regulations.
• Keep current on communications related to updates/changes in Head Start requirements, policy clarifications, information memorandums or program instructions from the Office of Head Start. And communicate this information to appropriate staff and agencies.
• Support program staff in developing and implementing systems to collect, review and report such things as child outcomes, family outcomes, program outcomes and other required reports to be used to monitor and document program improvement.
• Support the Organizational Development Manager in the development and completion of the ongoing monitoring process and implementation of the self-assessment process throughout MARC Head Start direct service provider programs as well as the grantee agency.
• Work in collaboration with the Organizational Development Manager to ensure effective systems are in place for ongoing monitoring of Human Resources and Environmental Health and Safety processes of the direct service providers.

Skills and qualifications

• A bachelor’s degree in Early Education, Child Development, Social Services, Administration, or related field is required
• The position requires minimum of three years’ experience in monitoring and reporting Head Start program outcomes and providing technical assistance or consultation services to programs serving children and families.
• Ideal candidate will possess the following:
• Excellent oral, written and interpersonal communication skills.
• Ability to work with and engage diverse constituencies.
• Strong organizational skills and the ability to set priorities, organize time efficiently and handle multiple demands.
• Ability to work both independently and in a team setting.
• Strong customer service orientation and ability to work with diverse groups.
• Strong knowledge of the Microsoft Office Suite of programs.
• Knowledge of Head Start data systems and experience working with software-based data tracking and reporting systems.
• Experience using and generating reports from ChildPlus.
• Experience with the Missouri OPEN system.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Occasional need to lift typical office items, including small furniture, some equipment, boxes, etc.
• May be required to lift up to 20 pounds.
• Travel by car, bus, airplane or train may also be required associated with attendance at conferences, meetings and other duties carried out at distant locations in and out of state and in some cases where some overnight travel may be required.
• Noise level in work environment may be moderate to loud.
• Must be available, as requested, for a variety of evening and weekend meetings as well as social and community events.

Competencies

• Examines data to grasp issues, draw conclusions, and solve problems.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Open to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
• Seeks different points of view and leverages diverse perspectives in group processes and decision-making. Checks own views against the views of others.
• Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies.
• Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity and shows regard for their opinions.
• Manages own time, priorities, and resources to achieve goals.
• Displays an ongoing commitment to learning and self-improvement; desiring and making an effort to acquire new knowledge or skills for work.

Compensation
Starting salary range for this position is $56,595 to $60,000 depending upon qualifications. MARC offers an attractive team-oriented work environment along with a competitive fringe benefit package.?

MARC is an Equal Opportunity Employer /M/F/V/D.
How to apply
To apply, complete our online application form and attach your cover letter and resume. For more information, visit marc.org/jobs.

Job Type: Full-time

Pay: $56,955.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All employees must show proof of vaccination or submit weekly testing for Covid-19, Masks are required in common areas of the office, and within the early learning Head Start centers.

Education:

• Associate (Preferred)

Work Location: Multiple Locations