Quality Assurance Analyst

In this role, you will provide frontline systems support by performing a variety of quality assurance and unit testing functions as part of a central team. You'll document testing results and work with Product Owners and development team members to mediate issues found.

Functions

• Responsible for the accurate and timely completion of assigned tasks.
• Provide feedback to management and Product Owners regarding recommended corrections or enhancements to product functionality.
• Train new associates on assigned job functions.
• Performs a variety of functions within assigned areas of focus. Workloads may require rapid shifts of focus from one functional area to another.
• Interact daily with functional peer groups, and department personnel.

• Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Qualifications

• Completion of high school, vocational training, or equivalent, required.
• 3 years of customer service experience, preferred.
• 2 years of banking experience, required.
• 1 year of bank operations, quality assurance and or unit testing experience, preferred.

• Basic knowledge of relevant bank operating procedures, practices and policies.

Physical Requirements and Working Conditions

Work involves:

• sitting
• walking
• lifting up to 25 pounds.
• occasional Travel

No relocation offered.

About Us

We do things a little differently here at Umpqua. Our retail stores serve as community hubs, our associates are given up to 40 hours of volunteer time each year, and we're never satisfied with the status quo. It's no wonder we've made "Fortune's 100 Best Companies to Work For" eight years in a row. But greatness has no finish line, so we continue every day to keep people at the center of everything we do. We focus on building relationships, understanding our customers' needs and connecting to people in new and innovative ways - always staying true to our mission of providing personalized banking for all people, whenever and however they prefer to bank.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.

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