Quality Analyst- Insurance Operations

Marsh USA is the world’s largest insurance brokerage, and we strive to offer our clients innovative solutions to manage risk more effectively. With more than 30,000 employees worldwide and operations in more than 130 countries, we are looking for talented professionals who want to make a difference and develop skills for success in a fast-changing environment.

We’re seeking candidates to join our growing Account Coordination department based in our Austin office. This opportunity will open the doors to a career with one of the leading global insurance brokerage and risk management firms during an exciting time of expansion and transformation.

What can you expect?

You will be an essential part of a highly skilled team by performing quality reviews for multiple processes within the Account Coordination Department, with a focus on the accuracy of tasks and documents. You will work closely with the management team to identify trends, process improvements and improving efficiencies to enhance the impact on process, quality and effectiveness.

You’ll attend a robust training program of class room based, side by side, and on the job training in order to understand the requirements of the Account Coordinator position.

What is in it for you?

• A foot in the door at Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement.
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
• A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
• Flexible work opportunities to ensure a healthy work/life balance.
• A convenient North Austin location near the Lakeline MetroRail station with onsite amenities like a free fitness room, showers, indoor bicycle storage, jogging trails, and onsite food service.

We will count on you to:

• Perform quality reviews of various tasks completed by the Account Coordinator.
• Analyze Account Coordinator’s quality results and provide information on trends and observations with the management team.
• Work closely with management team to implement process improvements
• Work independently and have the ability to self-manage to drive results; comfortable with ambiguity and critical decision-making.
• To have the ability to obtain information from multiple sources and assimilate data to prepare necessary documents.
• Have strong attention to detail and proofreading capabilities.
• Remain current by understanding and following all Marsh compliance, professional and transparency standards.

What you need to have:

• Intermediate Microsoft Office proficiency. You’ll mainly use Excel, PowerPoint and Outlook. Knowledge of basic Excel formulas, pivot tables, and Outlook organization is essential.
• Exceptional organizational skills. You’ll need to independently manage your workload and identify priorities while keeping in close communicate with your Supervisor.
• Strong communication skills. You’ll effectively use written and oral communication to correspond with other Marsh colleagues.
• Process improvement minded. You’ll assist with various pilots within the department and system rollout testing
• Team Player. You’ll assist Account Coordinators during high volume and/or when business needs arise.

What makes you stand out:

• One to three years’ experience in a professional service environment
• Previous experience in quality analysis
• Bachelor’s Degree

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.