QCS Field Service Technician

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB (ABBN: SIX Swiss Ex) is a technology leader that is driving the digital transformation of industries. With a history of innovation spanning more than 130 years, ABB has four customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics & Discrete Automation, supported by the ABB Ability™ digital platform. ABB’s Power Grids business will be divested to Hitachi in 2020. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com.

ABB is seeking a Quality Control System (QCS) Field Service Technician, will be responsible for supporting the full lifecycle of ABB pulp-and-paper quality control products at ABB customer facilities under general supervision. This includes performing preventive and corrective maintenance, testing and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services for the technician’s assigned customer or region. This individual will be required to work independently or as part of a small site team to provide service for customers of ABB pulp-and-paper quality control solutions.

• Maintain ABB’s suite of quality control hardware and software. This includes but is not limited to; cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution at site. Handle customer questions about the state of the ABB system.
• Handle customer service related issues while fostering the customer relationship and working to solve technical problems on-site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• On call for 24 hour emergency support service requests. Team rotation in most areas.
• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems. Training on ABB products and services will be provided; however, a basic understanding of electrical theory and electrical safety is required in order for the training to be beneficial.
• Accurately document the work that is performed at a customer facility and/or project staging area. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.
• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
• Depending on the service requirements for a particular customer or region, this position may require travel and/or relocation.

• High School Diploma or GED and a minimum of 5 years of professional work experience; OR
• Associates Degree and a minimum of 3 years of professional work experience; OR
• Bachelor’s Degree and a minimum of 1 year of professional work experience.
• This position may be filled at a senior level for candidates meeting the following criteria:
• High School Diploma or GED and a minimum of 7 years of professional work experience; OR
• Associates Degree and a minimum of 5 years of professional work experience; OR
• Bachelor’s Degree and a minimum of 3 year of professional work experience.
• Military electronics programs may be considered equivalent to this typical qualification.
• Experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
• Candidates must know how to use electrical test equipment such as voltmeters or multi-meters safely.
• Mechanical aptitude is preferred. Candidates must be comfortable using basic hand tools.
• Must be able to adapt to varying conditions at customer facilities while operating within estimated resources and ensuring quality.
• Requires basic understanding of electrical, mechanical, and computer systems for resolving potentially complex technical issues.

Bring your very own sense of pride and purpose as you help us drive forward the Fourth Industrial Revolution – creating a sustainable future for our planet, and your career. Join ABB and harness the power of our diverse global network, as you collaborate with and learn from our world-class teams. Above all, challenge yourself every day. Let’s write the future, together.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.