Public Safety Dispatcher

DutiesSummary

About the Position: This position is located in the Directorate of Emergency Services, Police/Provost Marshall Division, Communications Branch on Joint Base Lewis-McChord, Washington.


Responsibilities
• Responsible for the receipt and effective evaluation of 911 emergency calls.
• Identify the determinant and level of response and provides this and any additional information to the responding units.
• Transfer caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units.
• Provide emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system.
• Update information for medical, police and fire personnel enroute to call.
• Provide assistance to medical, police and fire personnel by acting as liaison between department personnel and other agencies.
Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

None

• Job family (Series)

  2151 Dispatching

  Similar jobs
  • Ambulance Dispatchers
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• Requirements

  RequirementsConditions of Employment
  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
  • This position requires employee to possess, or obtain and maintain certification in DOD Hazardous Materials Awareness.
  • This position requires employee to possess, or obtain and maintain certification in Advanced Medical Priority Dispatch System training.
  • Individuals must possess and maintain a valid State driver's license.
  • This position requires a Personnel Security Investigation after employment.
  • This position requires you to travel up to 10% of the time.
  • This is a drug testing designated position (TDP) under the Department of the Army Drug-Free Federal Workplace Program. Pre-employment and random drug testing is required.
  • Position is subject to shift work where the incumbent is required to work an alternate work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
  • The incumbent must maintain an overall compliance score of 90 percent, or better, as reviewed by the Advanced Quality Assurance (AQUA) software.
  • This position requires employee to possess, or obtain and maintain certification in cardiopulmonary resuscitation (CPR) with Automatic External Defibrillator (AED) training.
  • This position requires attaining Continuing Dispatch Education (CDE) requirements through in-service training that is offered locally.
  • This is a Term position Not to Exceed (NTE) 2 years.
  • This position requires the employee to possess, or obtain and maintain Department of Defense Telecommunicator I/II Certification.
  Qualifications

  Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
  

  • Current Department of Army Civilian Employees
  • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
  • Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
  • Interagency Career Transition Assistance Plan
  • Military Spouses, under Executive Order (E.O.) 13473
  • Non-Department of Defense (DoD) Transfer
  • Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
  • Reinstatement
  • Veterans Recruitment Appointment (VRA)
  
  
  In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
  
  Specialized Experience: One year of specialized experience which includes providing emergency police, fire and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment, and providing Emergency Medical dispatch life support care through pre-arrival instructions to callers. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
  
  You will be evaluated on the basis of your level of competency in the following areas:
  
  
  • Customer Service
  • Interpersonal Skills
  • Manages and Organizes Information
  • Technical Competence
  
  
  Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06). Education

  Some Federal position allow you to substitute your education for the required experience in order to qualify. For this job you must meet the qualification requirement using experience alone - no substitution of education is permitted.
  

  Additional information
  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • This is a term position Not to Exceed 2 years, but may be extended up to 6 years.
  • This position MAY be made permanent without further competition contingent upon verification of the incumbent's non-competitive eligibility (must be a 30% veteran, reinstatement eligible, etc., under competitive service).
  • This position may be filled as a Temporary Promotion or a Temporary Reassignment and may be extended for current Department of Army employees. At the end of this period, you will return to your permanent position of record, or to a different position of equivalent grade and pay.
  • Position may be filled as a term appointment NTE 2 years, if the candidate is not a current permanent Army employee. Term appointments may be extended up to a maximum of six years.
  • Two year trial/probationary period may be required.
  • Direct deposit of pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • This is a Career Program (CP) 24 - Transportation and Distribution Management position.
  • You may claim military spouse preference (MSP).
  • If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  
  
  How You Will Be Evaluated

  You will be evaluated for this job based on how well you meet the qualifications above.

  Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
  
  You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
  
  Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.
  

  Background checks and security clearanceSecurity clearance

  Not Required

  Drug test required

  Yes

  Position sensitivity and risk

  Non-sensitive (NS)/Low Risk

  Trust determination process

  Suitability/Fitness

• Required Documents

  Required Documents

  The documents you are required to submit vary based on the authority you are using to apply (i.e., applying as a veteran, applying as a current permanent Federal employee, applying as a reinstatement, etc). Please review the following links to see which documents you need to provide to prove your eligibility to apply: Applicant Merit Checklist and Proof of Eligibility.
  
  As described above, your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
  
  1. Your resume:

  • Your resume may be submitted in any format and must support the specialized experience described in this announcement.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  • For qualifications determinations your resume must contain hours worked per week and the dates of employment (i.e., HRS per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as incomplete and you may not receive consideration for this position.
  • For additional information see: What to include in your resume.
  2. Other supporting documents:
  • Cover Letter, optional
  • Most recent Performance Appraisal, if applicable
  • Proof of Eligibility to Apply: Your application must include the documents which prove you are eligible to apply for the vacancy. The Proof of Eligibility document describes authorities commonly used in merit promotion recruitment and what document(s) are required to prove you meet the requirements of the authority. You must meet the requirements of at least one of the authorities listed in the Who May Apply section above to receive further consideration.
  • Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
  NOTE: Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• Benefits

  Benefits

  A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

  Review our benefits

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

• Career transition (CTAP, ICTAP, RPL)

  Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Federal employees - Competitive service

  Current or former competitive service federal employees.

• Military spouses
• Veterans

See "Who May Apply" in the "Qualifications" section for more information on who is eligible to apply for this position.