Public Safety Dispatcher
- Full-Time
- Garland, TX
- City Of Garland, TX
- Posted 2 years ago – Accepting applications
Job Description
Position Summary: Responsible for receiving and responding to emergency and non-emergency calls in order to route calls to the appropriate services.
Starting Hiring Range: $22.20 and up depending on qualifications.
Want to learn more about this amazing opportunity and how you can make a difference? Click on the links below! Public Safety Dispatcher Brochure For CritiCall test preparation, typing test & other resources, click here
Essential Job Functions:
Apply to this Job
Starting Hiring Range: $22.20 and up depending on qualifications.
Want to learn more about this amazing opportunity and how you can make a difference? Click on the links below! Public Safety Dispatcher Brochure For CritiCall test preparation, typing test & other resources, click here
Essential Job Functions:
- Receive, prioritize and respond to emergency and non-emergency telephone calls and situations.
- Enter and process information received. Prioritize and route calls to dispatch.
- Apply policies, procedures, guidelines relating to emergency situations and crime intervention to ensure compliance, safety of citizens and emergency response personnel and prevent liabilities.
- Prepare and maintain accurate records and logs of all radio transmissions, telephone calls and other records and files.
- Correspond or communicate with other Cities, agencies, etc. to confirm or request information of a valid offense report or other law enforcement matters.
- Act as a liaison between the Garland Police and Fire Departments and other City departments and/or City or Government agencies as needed.
- Maintain and validate data in local, state and national computerized databases including the National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC).
- Monitor and control the movement of field units and provide appropriate and effective coverage in response to public safety emergencies
- Perform administrative duties as needed or requested.
- 6 months advanced training or coursework past the high school level
- Up to one year of experience as a Call Taker, Customer Service or similar position in a communication or dispatch center
- Basic knowledge of public service activity and methods of local government
- Basic knowledge of computer technology and equipment
- Basic knowledge of law enforcement terminology and procedures
- Basic knowledge of geography for the City of Garland and surrounding areas
- Basic knowledge of English language for spelling and proper word usage
- Skill in coordinating mental, manual and visual activities simultaneously
- Skill in observing situations analytically and objectively and relaying details accurately
- Skill in communicating using telephone equipment
- Skill in reading and interpreting maps to determine locations and jurisdictional boundaries
- Ability to multitask and demonstrate appropriate judgment on the spot
- Ability to work under pressure and during emergency situations and react quickly to signals, unexpected situations and/or emergencies
- Ability to establish and maintain effective working relationships with Police Department personnel, other City employees, outside law enforcement agencies and the public
- Ability to type 35 words per minute while multitasking
- Ability to satisfactorily complete training on two (2) radio disciplines.
- Ability to process and evaluate information received and dispatch law enforcement and/or Fire/EMS, consider call priority, availability and the number and types of personnel needed