Public Relations & Communications Manager (VP), Chase Credit Cards

Job Description:

Join a creative, collaborative and curious PR team! We are looking for an experienced communications pro to bring their expertise in building compelling stories, bringing to life impactful communications/PR campaigns, and engaging with press.

You'll be part of an award-winning communications team supporting the #1 credit card issuer in the US. This PR expert will manage external communications/public relations and play an integral role in shaping the go-to-market strategies and messaging for our leading Freedom cash back credit card portfolio including Freedom Unlimited, Freedom Flex, the emerging new to credit segment with Freedom Student, our Slate card portfolio, as well as some of our exciting features, enhancements and offers that add value across all of our card portfolios.

Credit cards are so much more than a piece of plastic in your wallet - they are a lifestyle product that help make the most of the experiences that people crave from travel to dining, entertainment, everyday spending and more. Plus, they empower people with the ability to build credit and manage the expenses in their lives.

We're looking for someone who can critically consider the 360 integrated marketing/communications approach, develop and execute breakthrough campaigns and tell compelling stories with a fresh, modern and human voice. And have some fun along the way.

The position will report to the Head of Communications for Chase Card Services.

If you're a team player, creative thinker, answer seeker, and willing to tackle projects with proactiveness and positivity- this could be a fit for you.

Job Responsibilities:

• Develop, present and execute strategic and tactical communications/public relations campaigns that drive business outcomes

• Serve as strategic communications counsel to Chase card business team leaders and managers
• Collaborate with internal and external Chase marketing support teams (social, brand/advertising, video, content), business leaders, external partners and support agencies to tell a holistic story
• Manage communications/PR agency on campaign execution and measurement
• Coordinate with internal communications team members to pull through meaningful storylines within Chase
• Assist on talent management for PR purposes, as applicable

• Protect and enhance the reputation of the firm - both externally and among employees
• Domestic travel could be required

Qualifications:

• 6+ years of experience in a communications/PR or marketing role
• Proven experience in proactive and reactive media relations, and proactively executing public relations campaigns that resulted in positive press coverage and support business results
• Experience working in the financial services, credit cards or consumer product industries
• Experience working in a large company a plus
• Executive communications experience - consulting directly with an executive/leaders - preferred
• Experience working on an integrated marketing team a plus
• Relationships with lifestyle and/or business/finance media

Ideal candidate would have the following skill set:

• Superior writing and editing skills
• Subject matter expertise in financial, lifestyle press and consumer PR
• Building meaningful narratives and storylines
• Outstanding partnering/collaboration capabilities
• Negotiation and influencing skills
• Fluency across social media and other multi-media channels
• Must be able to demonstrate speed, flexibility and adaptability. We need a go-getter with the ability to deliver on tight deadlines - and sometimes outside traditional business hours.
• Executive presence and presentation skills
• Demonstrated expertise telling a story visually (PowerPoint)
• Excellent relationship building and collaborative decision-making skills; strong verbal and written communication skills

About Chase Card Services

Chase Card Services is the #1 credit card issuer in the U.S. and offers an array of branded cards: Sapphire, Freedom and Ink, co-branded credit cards with leading travel and lifestyle brands including but not limited to: United, Southwest, Marriott, Hyatt, and others, as well as our award-winning rewards and benefits platform - Ultimate Rewards. Our Chase Card Services teams are talented, diverse and customer-obsessed -all the better to focus on enhancing our cardmembers' lifestyles and helping them meet their unique financial goals. And while we strive every day to exceed our customers' expectations, we're also committed to making a difference in our communities and supporting our employees through continuing education, career growth, and programs like our Business Resource Groups, which offer access to leadership and networking opportunities. We take pride in our inclusive culture, where our employees can be themselves and feel valued as much for who they are as for what they do.

With credit cards, we're in the business of making memories and meeting customers across their end to end journey from inspiration to transaction and beyond. We strive to make it ridiculously simple for customers to enjoy the full breadth of "points plus perks" value they can get simply by carrying a Chase credit card in their wallet.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans