PT Computer Lab Technical Assistant, Information Systems, Danvers Campus

About North Shore Community College:

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Job Description:

PT Computer Lab Technical Assistant

Campus Location: Danvers

Work Schedule: Monday through Friday 8AM-12PM

Non-benefited position

Responsible for carrying out the day to day operations of the academic computer lab on the Lynn campus: enforcing and abiding by computer lab policies, helping to maintain technical inventory, performing basic hardware and software troubleshooting, working with lab customers, keeping lab statistics, being available to help other IS staff members with technology related work when needed.

DUTIES AND RESPONSIBILITIES:

• Facilitate a positive experience for computer lab customers.
• Maintain order in the lab by keeping it quiet and clean of debris and trash, disperse printed copies to lab customers.
• Maintain a friendly and courteous manner when working with all members of the NSCC community.
• Be available to answer questions about both the open and classroom computer labs.
• Enforce the official NSCC computer use policy.
• Perform hardware and software troubleshooting and maintenance.
• Clear printers of paper jams.
• Replace laser jet toner cartridges when needed.
• Perform basic computer hardware troubleshooting (internet connectivity, mouse & keyboard integrity, power connectivity).
• Assist lab customers with software troubles including basic desktop application questions (Microsoft Office, internet browsers).
• Assist lab customers with My-Northshore Portal and Email questions.
• Assist computer lab customers with campus print management system.
• Be available to support other members of IS with all manner of technology related tasks including work that may, on occasion, take you out of the lab.
• Perform other related duties as required.

Requirements:

• Basic understanding of computer hardware and software.
• Previous experience with Microsoft Office 365 or 2019 (Word, Excel, Powerpoint, etc).
• Understanding of external storage devices such as flash drives.
• Firm knowledge of email concepts and capabilities.
• Ability to read and interpret documents such as policies and manuals.
• Proven customer service and interpersonal skills preferably in an academic environment.
• Demonstrated excellent communication skills.
• Ability to lift & carry thirty or more pounds.
• Successful experience interacting with culturally diverse populations
• Candidates will be required to pass a CORI/SORI and/or a National background check as a condition of employment.

Additional Information:

SALARY: $13.50 per hour. This is a Non-benefited position.

STARTING DATE: ASAP

North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Application Instructions:

Submit cover letter and resume. Applicants selected for an interview will need to provide the name, address, email and telephone number of at least three current professional references before the interview takes place.