Provider Relations Representative Trainer

Provider Relations Representative Trainer - East Hartford, CT
This position requires a comprehensive knowledge of the CT Medical Assistance Program as well as in-depth mastery of the related online screens and windows required for provider research.

This position requires excellent written and verbal communication skills in order to respond to inquiries from the provider community regarding all aspects of the Connecticut Medical Assistance Program, including policy and billing procedures.

Responsible to conduct research on claims status, billing procedures, and answer provider inquiries. This person will conduct provider training via onsite visits and provider workshops as well as internal training to provider assistance center analysts.

Additional responsibilities will include writing bulletins, provider billing instructions, contributing to the development of definition documents related to program changes to their assigned provider groups.

Ideal candidate will have strong experience in MS Office Suite as well experience with SharePoint Designer and familiar with formatting HTML code.

Ideal candidate will have college degree or high school diploma with minimum 5 years equivalent work experience.

Job Functions:

• 40% Claim research on escalated issues, to include providing second level support to the Provider Assistance Call Center
• 30% Conducting training, workshops, and provider outreach
• 10% Composing training, workshop, bulletins, newsletters, and other written communication materials to the provider community
• 10% Attending professional association meetings and conferences
• 05% Travel to provider sites
• 05% Reviewing and validating test output for system enhancements

Job Type: Full-time

Pay: $1.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• East Hartford, CT 06108: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Medical Claims: 3 years (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19