Property Operations Assistant

Job Summary

Reports to Property Manager and/or Area Manager and works as part of a team with the Property Manager and
Property Administrator to provide/coordinate the maintenance of building services and systems, (HVAC, MEP,
etc.), for the smooth operation of a large building or small group of buildings.

Job-Specific Responsibilities

Duties and Responsibilities:
1. Ensures that properties are maintained to the standards established by HRES, for all physical aspects of
buildings, systems, and grounds.
2. Monitors buildings daily and logs activity appropriately to ensure that all systems are maintained in good
working order: mechanical systems and equipment, heating, plumbing, electrical, fire protection, fixtures,
carpentry, doors, locks and windows. Must be able to identify, diagnose, and resolve technical issues.
3. Completes common area and in-unit work requests, maintenance projects, and operational assignments and
documents all activity in the work order system.
4. Monitors building DDC systems to ensure proper building function
5. Participates in performing building inspections with a focus on related building issues and ensure
preventative maintenance measures are being implemented. Coordinates inspections to ensure compliance
with codes and safety regulations.
6. Oversees the completion of repairs to systems and equipment including, but not limited to: mechanical,
electrical, heating, plumbing, carpentry components and appliances by coordinating and managing the work
of outside contractors.
7. Available as needed outside of normal business hours (evenings, weekends and/or holidays) for apartment
turnovers, snow removal and general building emergencies.
8. Works closely with Area/Property Manager to effectively communicate building issues
9. Under the supervision of the Area/Property Manager and working closely with others on the POA team is
responsible for maintaining appropriate levels of building inventory and supplies.
10. May be required to perform other duties as necessary.
11. May be asked to participate in the Resident On-Call Program providing the need exists and the basic
requirements and qualifications for participation are met.

Basic Qualifications

High School diploma or equivalent, with a technical certification or a minimum of 2+ years relevant work
experience in facilities required. Must have demonstrated experience in building operations, construction,
maintenance, or facilities management. Broad knowledge of HVAC, plumbing, electrical and carpentry systems
required. Familiarity with Building Automation Systems and work management systems desirable. Experience
managing vendor/contract relationships preferred. Must possess a high degree of professionalism and the ability to
work independently and effectively with others. Must be detail oriented and have a good safety record, and the
ability to take and follow directions intelligently. Must be able to handle multiple tasks and prioritize one’s own
work. An ongoing willingness to acquire new skills and utilize technology to streamline processes and problem
solve is essential. Basic skills and comfort with desktop computers required (email, work order entry/close out, etc.).
Must support the unit in maintaining a high level of tenant satisfaction and have the ability to interact diplomatically
with faculty, staff, and students. Good interpersonal and problem-solving skills essential. Must be available to accept
over-time for snow removal, maintenance emergencies, special projects, and peak season demands. Must be
physically fit and alert at all times. Must have a valid Massachusetts driver’s license. Class 2C Hoisting License
desirable.

Physical Requirements

Must be able to perform all duties in a facilities environment that includes exposure to loud noises, temperature
extremes, inclement weather conditions, airborne particles, vibration, hazardous materials, stairs, ladders, confined
spaces, etc.; requires stooping, bending, climbing, reaching, lifting, and carrying; working from ladders, scaffolds,
high-lifts, and in confined spaces; and lifting and carrying objects weighing up to 65 pounds. Required to wear
personal protective equipment and clothing when appropriate.

Additional Information

Essential Personnel

Job Function

Facilities

Location

USA - MA - Cambridge

Job Code

402065 Property Operations Assistant

Sub-Unit

Harvard University Housing

Department

HUH

Time Status

Full-time

Salary Grade

053

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Education, Employment, Identity, License/Cert.

Schedule

Monday-Friday 8-4:30

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.