Property Manager

EUREKA MULTI-FAMILY GROUP does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Eureka Multifamily Group is currently seeking a Property Manager for our La Casita Property in Houston, TX. As property manger you will be responsible for managing the daily operations and achieving the financial goals of the property. You will oversee personnel, working wait list and leasing, collections, resident retention and customer service, community maintenance, contracted services, administration and reporting, community safety and legal compliance with budgeted parameters. The Property Manager reports directly to the Regional Property Manager. You would directly supervises the Maintenance Supervisor, Assistant Manager and Leasing staff and oversees the maintenance staff. The Property Manager always projects professionalism and self-confidence when interacting and communication with subordinates, coworkers, superiors, and property owners.

JOB SUMMARY:

Responsible for managing the daily operations and achieving the financial goals of the property. The Property Manager oversees personnel, marketing and leasing, collections, resident retention and customer service, property maintenance, contracted services, administration and reporting, community safety and legal compliance with budgeted parameters. The Property Manager reports directly to the Regional Property Manager. The Property Manager directly supervises the Maintenance Supervisor, Assistant Manager and Leasing staff and oversees the maintenance staff. The Property Manager always projects professionalism and self-confidence when interacting and communication with subordinates, coworkers, superiors, and property owners.

ESSENTIAL JOB RESPONSIBILITIES:

COMPLIANCE & PROPERTY MANAGEMENT

• Provides exceptional customer service by responding quickly and courteously to resident concerns and questions, taking prompt action to solve problems, and documenting and conveying resident requests for maintenance to the maintenance staff
• Performs all tasks related to renting apartments including generating traffic, handling telephone inquiries, greeting prospective residents in person, touring prospective residents throughout the apartment community, demonstrating model apartments, qualifying prospects, and closing the sale by obtaining a lease application and deposit.
• Complete all move-in paperwork including the lease and accompanying addendums in accordance with onsite procedures.
• Maintain information about competitors, pricing, specials and amenities.
• Accurately records all prospective resident activity daily on the appropriate forms and software.
• Reviews resident notices to vacate and advises residents of their responsibilities.
• Complete all administrative documentation for move-out process.
• Complies with the company policies and procedures. Promotes and ensures compliance with Fair Housing Laws and other industry-related federal, state and local laws. Maintain documentation verifying compliance.
• Adheres to all company and site policies and procedures according to the employee handbook, and Eureka safety policies.
• Updates residents records as necessary
• Assists in maintain the physical appearance of the community by picking up grounds, performing minor apartment cleaning and touch-up, and ensuring the common areas are clean and neat.
• Participates in all mandatory training programs.
• Responsible for reporting to work on time as scheduled and complying with dress code.

FINANCIAL

• Forecast needs for fiscal year and develop budget based on these needs.
• Obtain supervisor's approval on final budget and any subsequent changes to budget.
• Implement budget keeping expenses within budgeted guidelines.
• Review, approve and process all applicable purchases and purchase orders.
• Review monthly income and expense reports and report on any variance from budget.
• Receive rent payments from residents, complete resident receipts, post rent payments to resident accounts and updates resident records.
• Initiate eviction procedures for those residents who fail to pay rent.
• Maintain accurate records of rent collections.
• Make daily bank deposits.
• Collect security deposits from residents and record date and time of collection.
• Calculate any escalation to be charged to residents or any other charges that are designated in the lease.

PERSONNEL

• Recruit and hire an effective and qualified staff.
• Ensure that staff receives and completes all required company training requirements within the specified time frame and is following all company policies and procedures.
• Clarify expectations and establish goals for staff.
• Evaluate staff performance and give feedback regularly.
• Recognize superior performance and correct inferior performance.
• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Work towards developing staff for upward mobility within the company.
• Collect, approve and forward timesheets on time each pay period.

ADMINISTRATIVE

• Ensures that lease files are complete and that all lease related documents are executed properly in accordance with their program requirements
• Attends scheduled corporate management meetings.
• Maintains records on all aspects of management activity on a quarterly basis.
• Submits required reports to VP as scheduled.
• Updates Capital Project report monthly.

RESIDENT RELATIONS

• Ensure that residents are happy and satisfied as indicated by a high level of renewals and few complaints.
• Regularly seek to understand and anticipate what residents need.
• Inspect property two - three times per week including periodic visits to all residents.
• Assist new residents moving in by notifying them of community procedures, parking, hours, night access, mail, etc.
• Ensure that residents are provided with a clean, safe and well-maintained home.
• Complete quarterly unit inspections to identify, report, and prevent deficiencies.
• Properly coordinate the administration of supportive services with the Social Service Provider to ensure resident support.

MAINTENANCE

• Maintain work orders on all maintenance requests and respond to those requests within 24 hours.
• Ensures each property is maintained to EMG standards.
• Physically walks and inspects each property at least twice per week.
• Reviews all Preventative Maintenance, Service Order, and Capital Reports with Maintenance Supervisor prior to submission to VP.
• Handle resident complaints and maintenance related-issues to avoid a Fair Housing Complaint.
• Ensure all physical deficiencies are corrected per violation / inspection notices so that subsidy may be reinstated or findings corrected.

MARKETING/LEASING

• Achieve targeted occupancy levels for the property.
• Market the property and generate qualified traffic.
• Lease or help lease the property to prospective residents.
• Negotiate new leases and renewals per specifications of the property owner and property manager.
• Market to agencies identified in the Affirmative Fair Housing Marketing Plan as well as maintaining availability information with local housing authorities and commercial publications.

SAFETY

• Reports all liability and property incidents to the Regional Property Manager immediately.
• Complies with Safety guidelines outlined by Property Management.

KNOWLEDGE/SKILLS/ABILITIES

• Should have excellent customer service skills and the ability to develop a rapport with the residents, community staff and State Monitoring Agency.
• Should possess a take charge personality with the ability to handle multiple priorities and meet deadlines with little to no supervision and work well under pressure.
• Exceptional communication skills are a must to work closely with county officials and act as a liaison between the community and local government.
• Detail oriented and able to compose letters, memos, etc.
• Should possess strong organizational skills in addition to strong computer background and have general administrative experience, and be able to comply with policies and Procedures.
• Ability to Travel.
• Bookkeeping experience.
• Experience in both general marketing and affirmative marketing.

EDUCATION, EXPERIENCE & CERTIFICATIONS:

• At least 2 years of property management experience overseeing a busy complex and staff that includes responsibility for financial and operational results, administration and staff supervision to ensure compliance with site- specific Programs.
• Ability to supervise a staff of 2 or more
• Associate’s Degree or higher from an accredited College or University.
• Minimum 1 year of experience in a supervisor capacity.
• Minimum 1 year of previous experience in property management sector. Or a combination of equivalent education and experience.

PHYSICAL DEMANDS & WORKING CONDITIONS:

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, crawl, talk and hear. The employee must occasionally lift and or move up to 25 pounds. Specific vision ability required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands of the job described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee normally works primarily in a temperature-controlled indoor environment but may occasionally work in an outdoor environment exposed to adverse weather conditions. The noise level in the work environment is low to moderate.