Project Manager, IntelliSpace Portal

Job Description If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Engage with the sales team early in the implementation process of Philips IntelliSpace Portal, to ensure the customer’s requirements are captured in the statement of work (SOW). You will manage the project throughout the implementation project and transition to support upon completion.

In this position, you will deliver world-class support to Philips customers throughout the project lifecycle by serving as the single point of contact for the customer for the lifecycle of the product. Also, you will be called upon to combine the requisite skills in project management with a high degree of communication with both our internal partners and external customers, as the project manager often serves as the customer’s sole source of information regarding the status of their upgrades, annual heartbeat release, enhancements, and contract status.

Additionally, this role serves as a fundamental building block for creating and maintaining a long-term customer relationship for the lifecycle of the product. It is the responsibility of the Project Manager to ensure the solution delivered matches the clinical expectations of the customer.

This position requires up to 30% travel. This successful candidate will preferably reside in the United States, Mountain or Pacific time zones.

You are responsible for (but not limited to)

• Creating and communicating statement of work and project plans, while coordinating with customer project managers and other Philips project managers on cross modality projects.

• Clearly and effectively communicating to and receiving information from different departments, external customers, field partners and other areas of the business.

• Documenting and distributing information appropriately to facilitate project flow and appropriately escalating any project concerns to appropriate personnel.

• Maintaining excellent customer service skills through ongoing training and development, while acting as a Philips Representative in response to customer inquiries and communicates information.

• Functioning as an active member of the team and providing leadership and guidance to junior team members, by sharing knowledge and experience to resolve customer issues.

• Personally, owning the customer experience as a resource to the goals of the team, taking ownership and works with manager on development planning.

• Providing a positive, cohesive company image when discussing the company, products, and management decisions, etc., with customers and field partners.

• The ability to travel domestically up to 30%, via car and air is an essential function of this role

You are a part of

Our mission to improve the lives of 2.5 billion people per year by 2030. Every day we move closer to achieving our goal by creating state of the art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience

• Bachelor’s Degree

• 5+ years of experience as a Project Manager implementing Cardiology, Radiology or Healthcare Informatics software

• PMP or ITIL Certification (required)

• Knowledge of network topology; network security (Firewalls, VPN, etc.)

• Knowledge in DICOM configuration/conformance and PACS servers and client server configuration

• Working knowledge of MS Office/Windows (XP, 7, Server 2008 & 2012) and CRM applications

• High performing team mentality, with ability to establish and maintain effective relationships

• Strong communication with the ability to lead, organize, present and conduct customer project reviews

• Capacity to handle multiple simultaneous demands and prioritizes work with minimal supervision

• MCSA or MCITP (MS Certified IT Professional) in Windows Server 2008 (preferred)

• Knowledge of virtualization, hardware scalability and availability (preferred)

Your team

IntelliSpace Project Management team, within the Healthcare Information Technology (HIT) business unit, which provides affordable and integrated informatics solutions for health systems. By enabling intelligent decision-making and improving clinical pathways, we will lead to better clinical, operational, and financial outcomes across the health continuum.

In return, we offer you

The ability to collaborate with, learn and grow from colleagues in a highly complex, global organization where you can use your strengths to help drive strategic business initiatives for Philips. Additionally, we provide you a dynamic working environment in an innovative business, paired with a competitive salary, excellent benefits, and a supportive atmosphere where you can sharpen your talents with new challenges and career opportunities.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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