PROJECT MANAGER, DIGITAL HEALTHCARE APP

ABOUT NULIFE VIRTUAL

NuLife Virtual is on a mission to improve/impact/enhance 1 million lives through our person-centered, tech-assisted, mobile addiction treatment and recovery app. We want to transform our MVP into a beatufiul unification of clinical treatment workflows, community, connection and entertainment / gamification to build engagement which is the key to wellness for our clients.

We area team of industry experienced, enthusiastic purpose driven people looking to transform the substance and mental health disorder field. We have a product market fit and beginning our capital raising effort now that our MVP has gone live with multiple high profile providers.

We have an innovative roadmap and strategic partners and all we are missing is you.

Job Brief

As a member of the project management team, you will be responsible for driving the implementation of NuLife Virtual at healthcare organizations and practitioners. You will serve as a cross-functional leader and will manage internal and client teams, while driving the resolution of common issues that surface during software implementation, upgrade, and enhancement processes that impact timeline, budget, and scope.

Responsibilities

• Provide hands-on expertise in the areas of program management, software implementation, customer support and client account management.
• Managing communications and project coordination with onshore & offshore development teams.
• Responsible for client satisfaction and delivery metrics (on time / on budget).
• Ensure compliance with all contract deliverables, terms and service level agreements.
• Create and maintain detailed project plans; monitor, track and report on project progress; manage project scope, issues, risks and change orders.
• Direct individual and team weekly goals, and monitor progress through a positive, collaborative, and encouraging work environment.
• Ensure all projects remain on schedule. Items with scheduling risk (potential delays) are proactively reallocated, assigned additional resources or properly re-prioritized.
• Produce timely and accurate reporting against project timelines and other metrics.
• Clearly communicate priorities and status to internal stakeholders.
• Interface with internal and external stakeholders to understand requirements and issues.
• Manage and direct customer support activities.
• Lead client account management teams, post-sales support and organic growth initiatives.
• Develop and implement tailored programs that provide continued value to the customer, ensure contract renewals and drive long-term account growth.
• Participate in various phases of pre-sales support.

Qualifications

• Minimum 3+ years in project management and client product/service delivery
• Required knowledge and experience managing team’s responsible software design/development, testing, technical operations and technical support.
• Experience managing web/mobile application development, system integration, consulting or other technology delivery projects.
• Experience in managing Agile software development projects
• BS/BA in Computer Science or a related technical field preferred
• Advanced knowledge of formal project management methodology
• Demonstrated ability to plan, organize and deliver projects
• Strong organization and planning skills
• Excellent written and verbal skills
• Ability to provide leadership using best practice project management methods
• Ability to resolve problems with minimal management assistance; escalates appropriately

Preferred Experience

• PMP or similar certification
• Voice of customer or Product Owner for AGILE software implementation experience
• Knowledge of healthcare industry
• Knowledge of healthcare SaaS technology
• Understanding of healthcare security and compliance (HIPAA, GDPR)
• Knowledge and experience with mobile development platforms and frameworks
• Flexibility to adapt to changing priorities and move quickly to address unexpected problems or opportunities.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends

Supplemental Pay:

• Bonus pay

Work Location:

• One location

This Job Is Ideal for Someone Who Is:

• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Team-oriented -- cooperative and collaborative

Company's website:

• www.nulifevirtual.com

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely:

• Yes

COVID-19 Precaution(s):

• Remote interview process
• Virtual meetings