Project Management Director

The Centralized Records Management Program (CRMP) is a firmwide initiative focused on ensuring proper control of the full lifecycle (from creation to destruction) of all records, physical and electronic, in the Bank. To align with firmwide activities, the Commercial Bank (CB) has set up a project management office (PMO) to interact with all CB lines of business, teams and functions to ensure compliance with firmwide expectations

The CB D&RM Program Manager will support the CB Data Management Governance Lead and drive actions that will assist in the oversight of the overall records management compliance for physical/electronic records. The CB D&RM Program Manager will be required to have a broad understanding of the firm's Data & Records management policies and accountable for driving implementation of firmwide records and data management initiatives across CB's sub lines of business (sub-LOBs), teams and functions as directed by the CDO. Additionally, the function will be responsible for assisting in supporting broader CB Data Governance program initiatives that may include providing project support as it relates to the data management and privacy policy requirements.

Responsibilities:

• Define program objectives, lead the development and implementation of plans inclusive of milestones, actions, dependencies and achievable deliverables
• Lead overall program governance including weekly Working Group meetings with single points of contact (i.e. Record Stewards) from each CB sub-LOB and monthly executive stakeholder meetings with Record Champions from each CB sub-LOB
• Manage a team that facilitates cross-functional working groups to drive day-to-day progress against initiatives, adherence to overall project plans and actions to address risks/issues
• Support CB sub-LOB leads in their implementation of records management processes, policies, procedures, guidelines, training and communications
• Prepare and monitor metrics to report progress against records management goals, objectives, risks, issues and potential gaps; accountable for owning and managing the actions required to address risks, gaps and recommendations
• Transition responsibility for completed workstreams to Business as Usual (BAU) practices owned by each sub-LOB's Record Champion and Record Steward
• Serve as a point of contact for the escalation of records management risks and issues; ensure process is in place to provide transparency to key stakeholders and determine were additional support/action is required.
• Provide support for the broader CB Data Governance program which may include policy-related project activities, data/privacy-related regulatory change management and/or general governance & oversight to address key Data Management and Privacy risks.

Qualifications:

• 10+ years of relevant experience (people management, change management, project management)
• Independent self-starter with the ability to handle multiple priorities and produce successful results in a fast-paced environment
• Critical thinking ability; can understand all the information available, tie it all together and speak to it clearly and concisely
• Ability to take an effective risk-based approach by assessing risks, mitigants, costs, benefits, etc. to solve business problems
• Established track record of delivery in a complex environment
• Ability to partner across functional teams and interact with all levels of the organization
• Strong strategic, analytical, problem solving, critical thinking and decision-making skills
• Highly organized and detail oriented
• Proactive thinker who sets a high standard for themselves and their team
• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
• Ability to understand business drivers and requirements to deliver solutions to business issues
• Experience in implementing/operationalizing legal and/or compliance requirements into business practices;
• Strong project management methodology and techniques with proven teamwork and influencing skills
• Proficient in Microsoft Office Suite

Preferred Qualifications:

• BA/BS degree; MBA preferred
• Minimum 5 years of experience in financial services, ideally Corporate/Commercial Banking
• Understanding of banking regulatory environment and associated controls and processes
• Experience with Records Management concept and practices

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans