Project Coordinator

The Project Coordinator is a vital part of the customer experience and Operations team. This person will perform a wide variety of administrative and communication duties including but not limited to assisting with job files, installation schedules and coordinating with customers and colleagues to drive project completion in a timely manner producing a 5-Star experience for every customer interaction.

Responsibilities

• Assist with all job files and installation schedules
• Generate goodwill for the company in the form of 5 star reviews and referrals.
• Answer incoming calls and field questions from customers
• Collect on accounts receivable and submit information to corporate office
• Advocate for the customer and engage with the appropriate staff to ensure project is meeting SLAs and timelines
• Advocate for the company and use knowledge and sincerity to overcome customer frustrations around construction challenges
• Utilize conflict management skills and escalate issues as needed
• Communicate effectively with branch personnel using a professional, empowering approach
• Provide daily reports and update to management
• Perform other duties and tasks as needed

Skills and Abilities

• Exceptional written and verbal communication, time management and follow-up skills required
• Ability to manage long term relationships with customers, colleagues, and vendors
• Proven ability to effectively manage complex processes
• High level of organization and professionalism
• Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations
• Solution-minded, always looking for ways to improve efficiency, communication, and the customer experience
• Ability to follow through on assigned tasks and projects with minimal supervision
• Foresight and desire to take initiative to achieve desired results
• Ability to prioritize and multitask

The company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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