Programs And Client Services Manager, MSW

Programs and Client Services Manager, MSW

We are looking for a superstar to join our small, but mighty team of talented professionals dedicated to helping those living with epilepsy. We are seeking a bright, energetic, responsible person with a keen attention-to-detail, who has the confidence to communicate clearly and directly, who understands that working in a small environment means sometimes priorities can change quickly and many hats are often worn to reach the organization’s goals.

You seek a supportive environment with great mentors as you grow in your non-profit career. You appreciate clear communication and take pride in your assignments. You can work independently and in a team environment, take direction, accept positive feedback and multi-task.

We offer a hybrid work environment where you will be in the office 1 - 2 days per week or as necessary to meet with clients. We will provide you with the tools you need to be successful and grow in your job, including professional development and mentoring. Some weeks are busier than others - we work hard but also understand that work/life balance is important for us all and embrace that philosophy. You will report to the CEO.

POSITION SUMMARY

This position manages all programs and client services at the Epilepsy Foundation of San Diego County. Projects and programs include: family support management, support group facilitation, community outreach, in-service trainings, public presentations, educational conferences and seminars, short-term individual and family counseling, advocacy, consultation and referrals to clients with epilepsy and their families when personal, medical, social or environmental difficulties develop/exist that may impede quality of life.

Responsible for providing leadership and planning for all of our programs and client services. Develop quality measurement structures and processes to measure program operations and outcomes, provide strategic direction and development and assure programs and services including case management is practiced utilizing a systematic approach based on best practices.

The responsibilities of this role will be to develop plans for marketing and implementation of all programs and services, in addition to optimizing utilization of resources and assisting with resource development.

Position demands multiple skill domains including self-starter, public speaking, education, and leadership. This role works closely with a social work team to serve the needs of the community. Oversees budget development and maintains responsibility for achieving budgetary objectives.

JOB DUTIES

• Develop and implement epilepsy support & education programs in the communities of San Diego County and beyond.
• Collaborate with part-time MSW contractor who helps support our client services and group counseling.

• Supervise and mentor two college MSW interns yearly
• Coordinate support services for families and individuals affected by epilepsy including referrals for services.
• Coordinate incoming requests for epilepsy information.
• Maintain resource library and referral files.
• Develop and implement client support group meetings.
• Provide in-service training to personnel in educational, public, and private sectors.
• Deliver community education in the form of presentations, public seminars and conferences.
• Identify and develop public outreach opportunities and programs to increase support and interest in the EFSDC’s mission, goals and programs.
• Maintain client database.
• Manage grants.
• Coordinate EFSDC’s Professional Advisory Board meetings.
• Collaborate with the National organization (Epilepsy Foundation of America) on advocacy issues, Teens Speak Up & Public Policy Institute, Seizure First Aid Training, resources, etc.
• Produce annual program reports and statistics.
• Represent EFSDC to collaborative community agencies.
• Develop and maintain working relationships with volunteers.

REQUIREMENTS FOR THIS POSITION INCLUDE:

• Master’s Degree in Social Work required.
• Excellent written, oral, and interpersonal communication skills.
• Must be a skilled decision maker that works proactively in a high stress environment.
• Demonstrated ability to guide and act as a case manager and counselor for individuals and families.
• Professional experience working with disability services, culturally diverse populations and commitment to social justice.
• Experience in providing direct support services to individuals.
• Demonstrated ability to represent the Foundation in a professional and ethical manner.
• Demonstrated knowledge of and ability to communicate the Foundation’s purpose and mission.
• Proven ability in project planning and relationship building.
• Demonstrated ability to work collaboratively and effectively handle multiple projects on various timelines in an extremely fast-paced environment.
• Ability to work effectively with a diverse staff, community based organizations and partners.
• Strong computer skills in MS Office, experience with database programs a plus.
• Grant writing experience helpful.

IDEAL CANDIDATE WILL BRING:

• 3-5 years minimum experience.
• Excitement about the organization’s mission.
• Experience with Salesforce or other case management software program.
• Valid driver’s license, insurance and access to reliable transportation.
• Candidate should be based in the San Diego area.

WHAT WE OFFER:

Epilepsy Foundation of San Diego County offers a positive work environment including a central office location and supportive work culture that values teamwork and collaboration.

Benefits include a generous paid vacation and holiday schedule, health, dental and vision insurance, and a 403(b) Retirement Plan. This position is full time with occasional nights and weekends. Salary range: $57,000 - $63,000 per year, plus benefits, depending upon level of experience.

WHO WE ARE:

The Epilepsy Foundation of San Diego (EFSDC) leads the fight to overcome the challenges of living with epilepsy and to accelerate therapies to stop seizures, find cures and save lives. EFSDC provides all programs and services free of charge, including counseling, career development, advocacy information and referrals, as well as support groups for individuals, caregivers and families, and summer camps for children and teens.

We are proud to be an equal opportunity workplace for all. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. For the safety of employees, we maintain strict compliance with all applicable public health orders.

HOW TO APPLY:

Does EFSDC sound like a great fit for you and your professional goals? We’d love to hear from interested and fully qualified candidates! Please email a resume and brief cover letter that explains why you are a great fit for this role. Please include “Programs and Client Services Manager” in the subject line. Due to the volume of responses, phone inquiries will not be accepted.

Job Type: Full-time

Pay: $57,000.00 - $63,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
For the safety of employees, we maintain strict compliance with all applicable public health orders.

Application Question(s):

• Have you included a cover letter? Applicants without a cover letter will be automatically disqualified from consideration.

Education:

• Master's (Required)

Experience:

• Social Work: 3 years (Required)

Work Location: One location