Programmer Analyst

Role Responsibilities:

The responsibilities of the Technical Programmer Analyst role are to keep the lights on for SC&M applications in production (35%), research, document, and create defects to correct root causes of incidents and alerts (45%), participate in and provide assistance on projects requiring Level 3 research and operational support (20%)

Role Requirements:

The analyst is expected to:

• become proficient on the SC&M portfolio of applications in a short period of time through self-study, use of limited existing documentation, application trials, interviews of peers & application partners. The Technical Analyst is expected to become knowledgeable of business processes, application design & behavior, underlying infrastructure & architecture, upstream/downstream flows, business operations, business impacts, priorities and criticalities of the portfolio;
• participate in Primary & Secondary weekly on-call rotations that include evenings & weekends;
• trouble-shoot incoming & escalated tickets and machine alerts, individually and with peers, leveraging all available info/resources to arrive at solutions for expedient service & data restoration. Interface with peer Tech teams, Business Teams, Stores, Vendor Partners, and Third-Party Partners for investigations & outage/workaround communications.
• document workarounds & KBAs to knowledge share recurring service & data restoration activities with peers & partner teams;
• arrive at root cause of outages; track & document incident investigations, create defects as necessary in a timely fashion with relevant technical documentation and manage these through its entire lifecycle, including post-release assessment in production;
• actively participate in service transition intake of newly built applications in the SC&M portfolio for Level 3 support;
• work in a Scrumban environment - participate in daily stand-ups & other ceremonies; manage & prioritize work by self and/or team

Experience & Educational background preferences:

• Degree/Certification in Software sciences, Information Technology, Computer sciences or a closely related field
• Around 2 years’ experience in Production Support or ITSM

Non-Technical Skills:

• Good communication skills, leading with active listening to understand the situation at hand from various sources (Users/Business/Tech partners) and good written & spoken skills to explain a situation as clearly and briefly as possible under pressure via email/phone/in-person to on-call partner, other team members & leadership for escalation.
• Critical thinking to seek out and bring together various data points to converge on a resolution on issues quickly
• Ability to work in a fast-paced environment with competing priorities and demands on deadlines and resources.
• Ability to work closely with remote team members
• Follow-through on tasks and activities.
• Ability to exhibit and maintain professional maturity in interpersonal interactions with peers and Business Partners under stressful production outage situations
• Isn’t afraid to ask questions and/or give opinions/suggestions.
• Friendly/Approachable quick learner who takes initiative. Sense of humor is a plus

Technical Skills:
AREA Preferred Years of experience Expected Proficiency Level Object-oriented language (.NET/C#/VB/ASP.NET, Java or similar) with OO analysis & design skills and use of Integrated Development Environment Tools (RAD or Eclipse IDE, Visual Studio/TFS Online or similar IDE) 4 Advanced SQL Skills - Oracle /SQL Server etc. 4 Advanced Job Scheduling Tools (Server processes and scheduled task management) - Tidal, ESP (Event Stream processing), or similar tools 1 Beginner Defect tracking tools – ServiceNOW, HP Mercury, Bugzilla, Azure, QTest or similar 2 Intermediate Agile work/development environment (Scrum/Kanban/Scrumban etc.) 2 Intermediate High volume data analytical tools – Splunk, DataDog or similar 1 Beginner Use of collaboration platforms such as Sharepoint and Confluence 1 Beginner Configuration management tool – GitHub, CVS, TFS, VisualStudio 1 Beginner LINUX/UNIX – RedHat Linux, etc
(Finding & manipulating text files, understanding process listings, how to manage processes, disk space evaluation etc.). 2 Intermediate Web servers – WebSphere, Weblogic, Tomcat, or similar 2 Intermediate Windows servers & use of Windows IIS management 2 Intermediate Web Services / SOAP or similar 2 Intermediate File transfer tool - winSCP/FileZilla or similar 2 Intermediate Powershell scripting Around 1 Beginner AWS/Cloud technologies Around 1 Familiarity Javascript
(Interplay between JavaScript & jsp & Struts. Know syntax and why it is used etc.) Around 1 Beginner Ant Scripts, Jenkins or similar build utility Around 1 Beginner

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• production support: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No