Program Manager, Strategic Partnerships And Global Expansion

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.

The RIVIAN SERVICE ORGANIZATION

The Rivian Service Operations Team is a dynamic group that ensures every Rivian driver receives premium service anytime vehicle maintenance or repair needs arise. We provide premium, seamless, and convenient solutions via our network of Rivian owned service centers, mobile service vehicles, and network of service parts.

We are always looking for top talent - customer-centric professionals in a broad variety of roles to help us continuously develop and improve the quality and range of our service and products. The Service Operations Team at Rivian encompasses critical components of vehicle service such as service engineering, collision repair, service parts, programs & operations, technical support, field teams, and remanufacturing.

The POSITION

We are seeking a talented Program Manager to work closely with our Service Leadership team on making time, information, and decision processes more effective through stellar program management, including how information arrives at the right point in the decision-making process. This position will work closely with the Staff Program Manager to ensure stellar reporting, both across the Service Organization, cross-functional teams, external partners and to Executive Leadership.

This is what you’ll do:

• Project manage and interface across service operations to drive alignment on service initiatives, manage timing, development, and KPIs
• Manage performance of critical service projects beyond launch, reporting status and resolving early issues
• Design compelling, accurate and engaging data visualizations that tell stories succinctly
• Establish data visualization standards and explore new ways to consistently raise standards
• Create and design customized presentation templates
• Communicate with Service Leadership team on presentation needs and data visualization requests

THIS IS WHAT YOU’LL NEED:

• 2+ years Program Management
• Experience in Automotive, Tier 1, OEM, or technical field preferred
• Large toolkit of Program Management Tools with experience in multiple ERPs
• Exceptional analytical skills to support quick turn analysis in excel/other applications
• Exceptional presentation development and skills
• Experience working with data to visualize complex ideas.
• Clear communication style- able to articulate ideas and voice constructive opinions.
• Expert in PowerPoint
• Experience working within brand guidelines to create stunning visual presentations

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at accessibility@rivian.com.

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