Program Manager - Service Operations Consultant

emids is a leading provider of digital transformation solutions to the healthcare industry, serving payers, providers, life sciences, and technology firms. Headquartered in Nashville, emids helps bridge critical gaps in providing accessible, affordable, and high-quality healthcare by providing digital transformation services, custom application development, data engineering, business intelligence solutions, and specialized consulting services to all parts of the healthcare ecosystem. With nearly 2,500 professionals globally, emids leverages strong domain expertise in healthcare-specific platforms, regulations, and standards to provide tailored, cutting-edge solutions and services to its clients.

Job Description

The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. Ultimately, you are motivated by the desire to optimize productivity and nurture program success from inception to completion.

Objectives of this Role

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached

Daily and Monthly Responsibilities

• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders

Skills and Qualifications

• Bachelor's degree in business administration or related field
• Must have background in Healthcare space.
• 5+ years in an advanced management role (preference given to those with program management experience)
• Exceptional leadership, time management, facilitation, and organizational skills
• Working knowledge of digital marketing
• Outstanding working knowledge of change management principles and performance evaluation processes