Program Manager

Program Manager - Early Intervention

For more than 30 years, TheraCare has been dedicated to setting the standards for excellence for multi-service healthcare, developmental and educational programs. Our philosophy reflects professionals working collaboratively with families, communities and children to maximize each child’s potential.

We are seeking a dynamic Program Manager to oversee and manage day to day operations of TheraCare's EI Program.

ESSENTIAL JOB FUNCTIONS/ DUTIES

The essential functions/duties include, but are not limited to the following:

• Increase market shares by collaborating with Marketer, and building and maintaining relationships with external Service Coordinators
• Manage clinician productivity by monitoring each submission of billing for FT and FFS with benefits 2 times per month
• Meet with providers who are exhibiting productivity deficiencies
• Review productivity requirements
• Run utilization report 2 times a month after billing (625/695 reports)
• Enforce submission of billing 2 times a month
• Compare online timesheets to actual session notes submitted
• Meet with new hired to explain department expectations, due dates and caseloads
• Review with AA which clinicians did not submit billing at the end of cycle
• Manage profit margins ensuring all full timers and FFS with benefits are being fully utilized by running reports on web application weekly
• Ensure utilization of therapist with lowest rates
• Meet with recruiter to assure that all FFS providers can take 10 or more hours
• Track referrals with evaluation coordinator, knowledge of cases evaluated and how many cases are staffed
• Manage referrals coming from inside/outside SCs, compare weekly basis how many referrals are received, track referrals by referring agency and track how many services per referral utilizing spreadsheet
• Forecast clinician need by identifying areas with the greatest demand through referrals and communicate with recruiter
• Meet with recruiter monthly for status update and work order
• Use budget and referral trends to forecast clinician need 3 months in advance
• Report back to recruiter which new clinicians are accepting and/or not accepting cases
• Ensure that all referrals that we are able to staff are accepted
• Contact appropriate clinician utilizing full timers, FFS with benefits first
• Inform Staffing Assistant of new cases,
• Work closely with evaluation coordinator and call SCs to accept services
• ABA Manager to be notified of all ABA cases ensuring all information is obtained from personal touch
• Re-staff cases when a request is made or a problem arises
• Review GAPS, closures and termination paperwork

KNOWLEDGE, SKILLS AND ABILITIES

The items listed below are representative of the knowledge, skill, and/or ability required:

• Strong knowledge base of Early Intervention regulatory guidelines
• Excellent overall computer skills including MS Word and Excel
• Highly detail-oriented with superior organizational skills

SUPERVISORY RESPONSIBILITIES

• Manage staff in Early Intervention department, meet with team once a month to obtain statues updates from each Administrative Assistant, address concerns regarding FADs, progress notes, RXs and come up with solutions

REQUIREMENTS

• B.A.
• Minimum 3-5 years experience in Early Intervention service coordination and/or Early Intervention case management
  

PHYSICAL REQUIREMENTS

• Hand dexterity ability (ability to operate mobile device, telephone, computer)
• Ability to lift up to 30 pounds
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time

NOTE: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

This job description may be changed or updated at any time without notice.