Program Manager- Cloud Engineering

You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal, and fulfilling experience for all our customers. So, if you are interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. You will not just keep up; you will break new ground!

Focus:

Responsible for planning, directing and coordinating large strategic programs from initiation through to implementation. Leads cross-functional project and program teams and works with internal customers to establish and interpret project/program objectives into solutions. Responsible for handling project/program costs, resources, risk and issues to ensure that objectives are realized. Provide regular program status updates.

Organizational Context:

How will you make an impact in this role?

• Develops the program strategy and the various enterprise-wide high-level Program plans with scope and approach are fully understood by all partners

• Builds delivery Roadmaps

• Identifies and tracks key achievements and recommend adjustments to cross-functional team plans

• Monitors and communicates the program(s) progress communicating status, schedule and assessment of risks/issues

• Anticipates program/project risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery

• Communicates with key partners regarding program strategy/plan direction and changes

• Manages cross-functional teams

• Manages the CI/CD Audit Mailbox and Responses to Audit requests

• Identifies opportunities for continual process improvement or re-engineering activities

• Communicates with key partners regarding program strategy/plan direction and changes

• Able to review large amounts of data to track progress and validate reporting data

• Mentors, guides, and supports other team members as appropriate

• Manages data updates to multiple Dashboards

• Manages CI/CD Engagement requests from the development community

• Work with CI/CD Product Manager to achieve internal deadlines related to various stream of activities they are responsible for

  
  

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex

• 5+ years industry experience in a technical role: technical program management, project management, solutions engineering or similar roles:

• Technical Expertise: Facilitate / Engage technical discussion for product solutions. Proficient in the use of productivity tools necessary to capture requirements documents like JIRA, Rally, Confluence, SharePoint etc.

• Execution: Manage project / program work through completion of delivery on assigned projects and ad hoc efforts. Support multiple projects simultaneously. Coordinate with internal teams and customers to launch solutions, ensuring execution of training and communication plans. Measure and document results of implemented solutions.

• Preferabe to have some technical understanding of DevOps tools (Examples – GitHub, Jenkins, XLR, Ansible, SonarQube, Selenium, Sauce Labs, Unified Functional Test (UFT), JMeter, Performance Center, API Testing tools, Test Framework etc.)

• Market research and bringing the best-in-class products for our developer community

• Developing roadmap of futuristic vision for Applications on Prem and on the Cloud

• Excellent written and verbal communication skills, and presentation skills

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.