Program Coordinator/LPC: Salary Range: $70,676-$77,229/ Annually

JOB PURPOSE: Supervises program staff inclusive of clinical support and guidance. Ensures the timely completion of documentation and compliance with applicable standards and rules. Assesses and directs work flow in the unit. Develops and implements unit policies and procedures. Assists in teaching and directing case management personnel as needed.
EDUCATION AND EXPERIENCE REQUIRED: LPHA - Master's degree in Social, Behavioral, or Human Services with State of Texas Licensure as LPC, LCSW, LMFT, PhD, plus two (2) years of work experience which may include supervising/directing multiple staff members, preparing budgets, and establishing strategic goals and objectives.
DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE): LPC/LMSW/LMFT
DRIVING REQUIRED: Yes
KNOWLEDGE, SKILLS & ABILITIES:

• Good spelling and grammar skills.
• Ability to write progress notes according to standards, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Computer - skilled in the use of technology with Microsoft Office and all Google applications.
• Ability to input data into computer, make calculations, complete paperwork, produce reports.
• Familiarity with community mental health and other resources
• Ability to build rapport with individuals including coworkers.
• Demonstrate skill in utilizing appropriate professional tools and interventions.
• Interacts with diverse cultural, ethnic, and economic backgrounds and municipal organizations and agencies.
• Acquires and uses new skills as the job requires.
• Ability to work with considerable latitude and exercise discretion and independent judgment. This would include skills in problem solving.
• Ability to complete all job requirements in a timely manner.

OTHER REQUIREMENTS OR CONDITIONS (specify):

• May be required to interact with other consumers, referral sources, outside agencies, and family members to determine needs and actions to be taken.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must complete all training requirements in month in which they are due.
• May be required to provide on-call duties.
• Availability of a personal vehicle for business use may be required.
• Work will take place within office setting, community setting and within the homes of clients, which may include shelters and temporary housing.
• Must submit to and pass a pre-employment drug test
• Must successfully pass all background screens as required by the state
• Must be physically able to conduct home visits to include walking on uneven surfaces, climbing stairs, and standing for long periods of time if required.

Essential Tasks & Standards

• Provides program oversight
• Manages the activities of the team program staff in accordance with Center operating guidelines
• Conducts investigations into violations of Center/Unit and other policies and procedures by assigned employees in accordance with Center guidelines. Determines appropriate disciplinary action, documents it and reviews same with assigned employee and Director of Program. Reports all compliance issues to the Chief Compliance Officer.
• Maintains program and consumer records in accordance with all applicable standards.
• Develops and recommends program guidelines, procedures, policies, rules, and regulations for review and approval by management and monitors compliance with policies and procedures.
• May provide Rehabilitative Services in Case Management to assigned consumers.
• Provides direct service delivery in order to facilitate planning, problem solving, and sharing knowledge, resources and training to other team members with no documented evidence.
• Monitors staff documentation on a regular basis to assure accuracy and timeliness of data entry and ensures that progress notes are submitted within 48 hours with 95% program compliance and provides appropriate corrective counseling when problems are found.

Work Behaviors & Standards

• Attends work regularly and punctually in order to provide reliable and consistent coverage in area of responsibility. Arrives at designated time and departs according to schedule. Maintains a willingness to adjust schedule to meet the needs of the situation. Makes every attempt to pre-schedule absences and provide dependable coverage and service. Complies with Center policies regarding leave usage, absenteeism, and tardiness.
• Interacts with person served in an emotionally supportive and/or therapeutic manner in order to provide an environment of caring, dignity, and respect.
• Works harmoniously with fellow employees, supervisors, family, and friends of persons served, and the public in order to create an environment of caring, dignity and respect, and that allows for the accomplishment of the Center's mission.
• Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner.
• Abides by all Center policies and procedures regarding training objectives and requirements including those that relate to safety and infectious disease control. Will keep all Staff Development mandatory trainings current.
• Adheres to Center policies and procedures and all applicable requirements and regulations of HHSC, CMS, Texas Administrative Code, CARF, relevant contracts and all other applicable regulatory bodies.
• Maintains confidentiality regarding consumers, records, personnel, and other sensitive and confidential information in order to comply with Center, state, and federal policy.
• Conducts all aspects of employment in accordance with Center's Compliance Program.

Supervision & Leadership Behaviors

• Onboarding of employees to include submission of the position requisition, conducting interviews and completing the hiring process following Human Resource guidelines.
• Conducts performance evaluations of assigned staff. Performance evaluations are on time and give employees fair and meaningful feedback.
• Schedules assigned staff to participate in mandatory training in order to ensure staff competence and development. Staff required trainings are up to date and staff are given opportunities for professional development.
• Monitors performance of department and assigned staff using established reporting processes and provides feedback and coaching to ensure staff meet all contract, productivity and other performance targets.
• Manages schedules, attendance and punctuality of assigned staff. Staff time is reported on time and accurately and staff are able to make use of earned leave.
• Supervisor is accessible to assigned staff and they are kept well informed of departmental and center happenings.
• Supervisor applies the performance improvement (disciplinary) process consistently and in accordance with center policy. Utilizes a "plus one" approach to minimize risk.
• Ensure direct reports are aware of and adhere to Center policies & procedures

Job Type: Full-time