Program Assistant I

Overview: Seattle Cancer Care Alliance (SCCA) brings together the leading research teams and cancer specialists of Fred Hutch, Seattle Children’s, and UW Medicine. One extraordinary group whose sole mission is the pursuit of better, longer, richer lives for our patients. SCCA's purpose is to provide state-of-the-art, patient and family centered care; support the conduct of cancer clinical research and education; enhance access to improved cancer interventions; and advance the standard of cancer care regionally and beyond.
Every individual at SCCA plays a unique role in supporting our mission. Our collective success hinges on each of us conducting ourselves in accord with a set of core values:

• We are patient-centered. Everything we do must be linked to our ability to deliver better, safer outcomes for our patients.
• We are innovative. We nurture an environment that fosters unconventional thinking, a passion for discovery, and the open-mindedness to invite discovery from unexpected places.
• We are respectful. We are deeply respectful of our patients, their families, and each of our colleagues who serve them in so many different and important ways.
• We are collaborative. We understand that asking for and offering help in how to do better is not just a right, but among our most important responsibilities.
• We are agile. We cannot just be comfortable with change; we must embrace it as proof that we are making progress.
• We are responsible. Because our work is focused on people's well-being, we approach it with the highest level of ethical, fiduciary, and environmental responsibility.

This is an extraordinary opportunity to lead disruptive continuous innovations in the fight against cancer.Responsibilities: The Program Assistant I, a member of a dynamic team focused on coordinating all aspects of patient care. The role supports the team in coordinating access to SCCA services by completing essential administrative and customer support activities. Responsibilities include:

• Sends information to patients and providers as directed
• Routes referrals, orders, and medical records and compiles patient charts
• Requests and receives diagnostic films and pathology slides as directed
• Performs Intake Liaison duties as needed. This includes, but is not limited to, routing and delivering medical records, tissue and blood samples, and any other items to or from the clinic as needed
• Answers and appropriately routes all incoming phone calls to SCCA’s primary phone line
• Maintains and orders department supplies
• Performs other duties as needed or assigned

Qualifications:

• High school graduate or equivalent
• Minimum of 1 year administrative/customer service support in a professional environment
• Ability to work independently, organize and prioritize concurrent responsibilities and demands
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in the use of word processing (MS Word), email (Outlook), and data entry in a Windows-based environment
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Ability to review work to identify and eliminate errors and omissions
• Demonstrated customer service skills preferred

Our Commitment to Diversity: We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at hrops@fredhutch.org or by calling 206-667-4700.