Product Marketing Manager

Product Marketing Manager

Location: Fort Lauderdale, Florida (Preferred) or Remote

ShipMonk is a leading partner for eCommerce businesses, providing end-to-end Logistics & Fulfillment solutions across diverse industries and merchants. We recently received investment from a leading growth equity firm and are ready to take our growth to the next level by expanding our marketing team! We are seeking a Product Marketing Manager with experience driving the product vision and messaging to join us in delivering our promise to merchants: Stress Less, Grow More.

This role will report to the head of marketing and collaborate with a marketing team of seven today that is growing fast. You will be responsible for helping define the product roadmap and bring new features to market by working collaboratively with design, engineering, marketing, and merchant success teams.

Responsibilities

• Manage Go-to-Market. Coordinate product release communications and define the go-to-market strategy both internally and externally to ensure a cohesive message (ads, web pages, support documentation, account tutorials, notifications, emails, etc.).
• Uphold Data Rigor. Establish key metrics for each product marketing campaign and track performance against goals to inform decision making & measure success.
• Revenue Enablement. Ensure successful, collaborative, and on-time execution of adoption plans through demos, decks, comparisons, etc. that exhibits the power of our products.
• Voice of the Customer. You’re enamored by our merchant base and motivated by their success. You’re able to dig in the weeds to unearth insights into the needs and market opportunities to help influence product strategy and messaging.
• Competitive Research. Examine the market landscape to evaluate how our solutions stack up and identify industry trends we may have been missing.

Qualifications

• Merchant Empathy. Everything we do is centered around the merchant and you like it that way. You’re enthusiastic about speaking to merchants since you know it’s product gold to gather first-hand feedback and insights.
• Persuasive Communicator. You can translate technical jargon and customer feedback into persuasive copy and tailored messaging for a variety of internal and external use cases.
• Process Driven. You think repeatable processes are the tracks to the train. Ensuring a seamless, on-time delivery is equally important as the message itself and you have a standard you hold yourself accountable to.
• Problem Solver. You believe that the best products solve real problems. Part Sherlock Holmes, part Dr. Phil, you are on a mission to uncover the merchants' challenges and transform those into opportunities to reinforce ShipMonk’s products.
• Collaborator. Take a pencil, draw a venn diagram, and fill in the portion that overlaps. That portion is you and the environment you thrive in. You’re able to identify where teams overlap and produce impactful go-to-market tactics.

Why ShipMonk?

ShipMonk is a leading partner for eCommerce businesses, providing end-to-end Logistics & Fulfillment Services across diverse industries and customers. Founded in 2014, we’re moving fast and changing the way Small and Medium-sized businesses approach the marketplace. ShipMonk enables merchants to focus on building their brand and achieving next-level growth by providing revolutionary multi-channel order fulfillment services and e-commerce management software. Our promise to merchants: Stress Less, Grow More.

We are exceptionally proud of our dedicated, brilliant ShipMonkers - the employees who provide first-class service, solve problems, and collaborate to get the job done. We work hard and have fun at work while prioritizing growth, innovation, and diversity as key values.

When we add new positions at ShipMonk, we define the role 80% and look for talented individuals who can join the team, run fast, and co-create the other 20% of their job. We need our team to get engaged from Day 1 to do the work and define the work that will make us successful in the near and long term.

Perks of being a ShipMonker

Health benefits available after 90 days (medical, dental, vision)

Unlimited PTO

401(k) retirement plan

Dog-friendly workplace

Wellness program (onsite gym, weekly yoga classes, healthy snacks)

Fun work environment (trampoline, ping pong table & games, monthly gathering)

Referral Bonus Program