Product Manager - MEO Services

This job requires an individual with Product management skills in MEO VSAT networks with focus on the SLA and customer satisfaction aspects to assure growth in MEO segment of Company business. This individual must be able to establish and maintain relationships with key suppliers and vendors. Position requires skills and knowledge to define, productize, and manage MEO solutions, KPIs such as quality of service and SLAs throughout their lifecycle; also requires deep technical knowledge in remote stabilized VSAT (MEO experience is the preference) and basic IP networking and SD-WAN experience (junior engineer level). Must demonstrate the ability to coordinate and organize programs across multiple locations and teams globally. Requires excellent written and oral communication skills with the ability to present complex technical information in a manner understandable to both technical and non-technical recipients. Individual must be highly motivated to succeed and have experience developing and executing strategies without a high degree of supervision and show leadership.

PRIMARY DUTIES AND RESPONSIBILITIES:

Contribute to meeting or exceeding the MS-MEO financial targets and growth metrics for Orders, Revenue delivery and EBITDA.
Work closely with the sales team globally to address the needs of the customers and propose suitable solution which meets Company Quality standards, Engineering recommendations, SLA.
Assists Solutions Engineering with developing responses to customer’s RFI/RFP or tenders and in architecting solutions that address the needs of our customers, including assisting with the development of business cases and financial assessments.
Work closely with Sales and Marketing product collateral development; owns vendor cost including remote ground segment BOM and provides cost to Solutions Engineering (SE).
Provide trainings on MEO solutions and technologies to RigNet sales, engineering, operations and support staffs, as well as arrange periodical meetings with key suppliers and vendors.
Work closely with Project Management Organization (PMO) and Global Engineering (GE) to ensure end-to-end solution is designed, implemented, properly documented, and successfully handed over into production.
Assist PMO with the successful delivery of each MEO project within timescale and to budget ensuring that all agreed customer requirements are met
Manage Product components through their lifecycle (EOL, new components, features)

Includes travel for customer meetings, industry conferences, etc.

QUALIFICATIONS:
Education, Knowledge, Skills, and Abilities:

• Minimum 5 years of experience in VSAT networks, preferably MEO.
• strong knowledge in stabilized remote VSAT activation/maintenance
• basic IP networking skills

• Minimum 1-year experience of being engaged with MEO projects.
• Experience of an Operational environment preferably in the Oil & Gas Industry
• SD-WAN experience is a substantial plus.

Description: This position requires a moderate amount of stamina with the ability to perform the above essential job functions and within timetables. Some additional work in excess of normal business hours may be required.
Lifting: The employee must be able to lift up to 5 lbs. frequently and up to 15 lbs. occasionally for short durations.
Carrying: The employee must be able to carry up to 5 lbs. frequently and up to 15 lbs occasionally for short distances.
Pushing/Pulling: The employee must be able to push/pull up to 5 lbs. frequently and up to 15 lbs. occasionally usually from desk level to floor or floor to desk level.
Other Physical Requirements: Upper extremity usage, motor coordination, range of motion, vision, hearing and balance should be in a range to safely preclude the harm or injury to the employee in this position or the harm or injury to other employees.
Environmental Considerations: The employee will in most cases work in an office building; however, may be exposed to dust, fumes or gases and to changes of weather when exposed to outdoors at job sites or other locations.
Personal Characteristics:

Optimistic attitude
Communicate effectively
Professional and ethical behavior
Problem solver
Self-motivated
Good listener
Must manage time efficiently and effectively

COMPENSATION:
Based on Experience

Growth Opportunities
At RigNet, we focus on helping our employees at every level of their career identify and use their strengths to contribute their best every day. From entry-level team members to senior leaders, we believe there is always room to grow knowledge and experiences. We support our employees by offering opportunities to sharpen their skills through on the job learning experiences to formal internal and external development programs.

Benefits
At RigNet, we value people and offer a broad range of benefits which include but are not limited to:

• Medical, Dental and Vision plans
• Basic Group Life and AD&D insurance
• Short-term and Long-term Disability
• Other voluntary benefits
• Paid Holidays, PTO, and Flexible Schedules
• Cell Phone stipend

Working at RigNet
A career at RigNet means challenging work in an international environment. As a leader in customized communication services, applications and cyber security solutions, our success is based on employees who share a common commitment to innovation and creativity.

How to Apply?
If you are interested in this role, we look forward to hearing from you. Please click on our "apply" button and upload your resume or cv.

Disclaimer for Recruitment Agencies
RigNet does not accept any unsolicited applications from any source other than directly from candidates and will not pay a fee for unsolicited resumes.

RigNet USA Disclaimer
At RigNet, we don’t just accept difference — we celebrate it. RigNet is proud to be an equal opportunity workplace and an affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

Accommodations
All interested and qualified persons should use our online career tools to review and apply for employment opportunities. If you have a disability and require special accommodations to access this site, please call +1-281-674-0100

Job Type: Full-time