Product Manager, Analytics

About the job

Are you passionate about being a leader for a global SaaS company? Do you love using your innovative skills and problem solving abilities to drive change within an organization?

As a Product Manager for the Analytics line of business, you will be responsible for the entire product lifecycle and act as the centerpiece between customers, development, sales, and marketing. Your role is focused on the intersection of business, technology, and user experience. You will be the key leader in defining product strategy and creating product roadmaps to deliver business outcomes in addition to driving growth and revenue.

What you’ll be doing:

• Act as the point of contact for the Analytics line of business, project development concepts, business strategy, and business models.
• Collaborate closely with the UI and UX teams to get a deeper understanding of the customer journey and experience
• Create and implement efficient solutions across platforms and devices to optimize the customer journey and experience
• Working closely with internal customers, software engineers, project managers, and consultants to complete product initiatives
• Owning product implementation and contributing recommendations on product roadmap
• Managing work plans and facilitating an efficient product development effort between individual co-workers and departments.
• Participate in day to day product team activities, driving high-quality customer experiences and exploring what is possible with evolving cloud platform products, devices, and tools
• Effectively translate business strategies into product strategies, roadmaps, and product specifications to deliver against our core customer value propositions and our company strategic and financial goals
• Prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision
• Exemplify thought leadership skills and influence cross-functional team(s)
• Analyze and provide reporting metrics to leadership on product growth and development
• Lead a product team consisting of product managers, product owners, and product experts
• Collect, analyze, and report on product financial and operational health and adjust product strategy or development plans as needed to manage the success of the product business line including some P&L responsibilities
• Ensure that high standards of reliability, quality, usability, and measurement are adhered to throughout each phase of product development.
• Ensure that various stages of product development are completed on time and reported appropriately
• Partner with the product marketing, development, and product design teams to bring the product vision to life with prototypes and mock-ups.
• Consult and collaborate as subject matter expert (SME) with business and technical stakeholders on go-to-market and delivery solutions

We’re looking for:

• Demonstrate a strong understanding of analytics maturity model and data-driven solutions
• Team player, supporting and promoting team accomplishments with a proven ability to drive change through influence and collaboration across a Matrix organization
• Experience in enterprise software as a service
• Experience in advanced B2B software industry (CX, CRM, or Similar)
• Experience defining projects, collecting requirements, writing detailed functional specifications, coordinating efforts to scope, schedule, and deploy new feature sets

Requirements:

• 10+ years of overall experience with a strong background in product management.
• 3+ years of development or product management experience in analytics
• Experience partnering with internal and external stakeholders to define analytics product needs and requirements
• Bachelor's degree
• Excellent problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
• Demonstrated experience in influencing, negotiating, and collaborating across all levels within an organization
• Prior experience with Amazon AWS, Microsoft Azure, and/or Google Cloud Platform related services
• Willingness to travel globally, approximately 15% estimated

As a condition of employment where permitted by applicable law in the U.S., you are also required to submit official COVID-19 vaccine documentation by date of hire to be considered for employment. Calabrio will consider and review reasonable accommodation requests based on medical or religious grounds for qualified candidates. Please consider this new requirement when applying to Calabrio.

Nice to have

• Familiarity with machine learning and artificial intelligence principles
• Experience with Business processes, automation and workflows
• Pragmatic Marketing certification is a plus. Don’t have it? We’ll train you!

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer.

Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you’ll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.

About Calabrio:

Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.

Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 8 years in a row, #20 on the 2020 Fast 50 list, named one of BC’s Top Employers for 2021 and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.