Product Experience/User Experience Design Manager, Courts & Justice

The Product Experience/User Experience Design Manager serves a vital role at Tyler Technologies. Efforts that go into creating the experiences and crafting the details in our products help transform the way people work. Our ideal candidate advocates for users and leverages data to design our product experiences. We appreciate designers who think deeply, have a good sense of humor, and love collaboration.

The Product Experience/User Experience Design Manager is responsible for maintaining the visual integrity and usability of Tyler applications. While this role is not responsible for managing other team members, and does not have budgetary control, their influence over the inherent usability of products that are public facing does have indirect impact on the sale of our products. This role is categorized as a contributor.
Responsibilities

• Serve as a proponent of user-centered design within and outside the company
  • Advocate for users and the role of design in the product development process
  • Incorporate and share new techniques based on industry trends
  • Embody and advocate for the mission and goals of Product Design within Tyler Technologies
• Collaborate within the Product Management team and with cross-functional teams
  • Work closely with user researchers and contribute to research strategies
  • Actively communicate and share information with design teammates to ensure UI/UX pattern alignment across platforms and products
  • Receive, weigh, and integrate feedback from cross-functional teams
• Provide solutions with strategic intention
  • Understand business goals, strategy, and product offerings
  • Offer solutions that consider business goals and the impact across all products
• Communicate design work within the design team and with cross-functional teams
  • Present designs in a clear, confident, and logical manner
  • Regularly share design iterations and project updates with management and team
• Work independently and effectively in a fast-paced environment on multiple products
  • Translate complex content and information systems into simplified user experiences
  • Create wireframes, mock-ups, and prototypes for various platforms (e.g., web, mobile, and desktop)
  • Set your own deadlines within the project schedule
  • Take ownership over designs, decisions, and deliverables

Qualifications

• 4+ years of user experience (UX) and user interface (UI) design for multiple products, including experience in:
• User-centered design methods and techniques (e.g., user research and testing, data analysis, customer journey maps, etc.)
• Designing for software applications for multiple platforms (e.g., web, mobile, desktop)
• Working and collaborating in Agile development environments using management and issue tracking software (e.g., JIRA)
• Demonstrates high proficiency in creating low- to high-fidelity: wireframes, designs concepts, prototypes, and technical documentation using industry tools (e.g., Sketch, Adobe CreativeCloud, InVision, Axure, Microsoft Office).
• Demonstrates a passion for design, our users, and collaboration with product managers and cross-functional team members.
• Has a solid portfolio showcasing work that exhibits attention to detail and articulates design decisions.
• Bachelor's degree in visual design, interaction design, human factors, human-computer interaction, or equivalent professional experience