Process Control Lead Analyst - Third Party Management - Business & Travel Shared Services (BTSS) - VP/C13

The Process Control Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

The BTSS Lead Third Party Management Analyst is role to provide guidance and assistance with completing requirements to comply with the Citi Third Party Management program.

• Control Environment: Provides guidance to BTSS operations teams with respect to Third Party Management policies and practices to enable Business Activity Owners (BAOs) across BTSS to identify risks and evaluate exposures of control deficiencies, analyze and determine root cause, and ensure management has effective and timely remediation plans
• Audit Support: Supports engagement with internal and external audit parties for BTSS Third Parties
• Process Reviews and Issues Management: Conducts and supports reviews to understand the end-to-end processes, evaluate key controls, identify deficiencies and improvement opportunities, analyze root cause, and ensure management has effective and timely remediation plans for BTSS suppliers. Supports Corrective Action Plan tracking and reporting for supported processes. Manages and reports control issues with transparency.
• Support other control programs: Contributes to other risk and control initiatives including but not limited to COB, Records Management, End User Computing management and retirement, Manager Control Assessment (MCA), Governance Risk and Compliance (GRC), business monitoring, and reporting of risk metrics and best practices.
• Third Party Management focus: Provide support for the Business Activity Owner (BAO) across all BTSS Tier 4 & Tier 5 third party relationships globally, Ensure timely and effective delivery of Third Party Management program requirements for the global BTSS Tier 4 & Tier 5 third party relationships, and provide monthly Third Party Management reporting for BTSS
• Support communication to staff & management on initiatives, timelines, and status including heat maps, dashboards, Senior Management packages, etc.
• Build and maintain knowledge in effective business process internal controls, including COSO risk and internal control framework, and help develop educational, training, and awareness materials for consumption by individuals in HRSS.
• Provide support to Risk & Control Management in implementation of Citi-wide initiatives and projects, including key corporate policies and procedures. Use communication and diplomacy to guide and influence others, in particular colleagues in other areas.

Qualifications:

• 6-10 years relevant work experience in Business Risk & Controls
• MS Excel, MS Access, SAS, SQL, Visual Basic a plus. 5+ years’ experience in financial services.
• Consistently demonstrates clear and concise written and verbal communication skills
• Effective organizational influencing skills required.
• Third party vendor management preferred. Demonstrated ability to lead global team efforts
• Excellent problem solving skills Ability to see the big pictures with high attention to critical details
• Demonstrated ability to develop and implement strategy and process improvement initiatives.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree

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