Pre-Service Representative, Watterson Towers, Days, Full Time

The role of the PreService Representative is to secure accounts with eligible insurance and authorization and complete patient pre-registration for scheduled procedures within Norton Healthcare adult and pediatric facilities. In addition, the Representative initiates authorizations for status changes and non-scheduled inpatient admissions. The Representative will verify the patient payer eligibility, benefits/coverage, and estimated payment responsibility, confirm authorization requirements and secure on the account. The Representative will complete pre-registration phone interviews, to include obtaining necessary pre-registration information, including demographics, insurance information, and Medicare MSPQ, with documentation completed in the electronic medical record account. During the pre-registration interview, the representative will notify patient of potential financial responsibility and collect payment via phone, review issued Medicare ABN (Advance Beneficiary Notification), provide direction to facility and registration desk, and educate the patient regarding what items are required as part of the patients facility registration process. Required:

• One year in Customer Service/ Patient Access or Office Support

Desired:

• Three years Patient Access
• High School Diploma or GED
  

Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.
Norton Healthcare offers a competitive benefit package including:

• Medical, Dental and Vision Insurance
• Paid Vacation, Sick Days and Holidays
• Paid Parental Leave
• Short and Long Term Disability
• 403b/401k Plan
• Flexible Spending Accounts (FSA)
• College Savings Plan
• Fitness Center
• Free Parking
• Life Insurance
• Comprehensive Wellness Program

For more information please visit: Benefits at a Glance
Norton Healthcare is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity Equal Employment Opportunity is the Law Pay Transparency Notice
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