Practice Manager

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We are seeking a highly motivated and experienced PRACTICE MANAGER who values a positive culture and healthy work environment to join our GROWING Northern Oregon Region.

*Competitive Wage and Excellent Monthly Bonus Potential*

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

• TEAMWORK. Collaborating to create a meaningful OnePeak experience
• RESPECT. Listening without judgment and communicating with positive intent
• INFORMED. Communicating, educating, and owning essential information
• BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
• EXCELLENCE. Boldly expecting the best and being empowered to deliver

Be Healthy. Be Happy.

ROLES AND RESPONSIBILITIES:

As a LEADER in the OnePeak Medical tribe your goal will be to create a culture of positivity that motivates and inspires your staff to keep our patients as happy and healthy as possible! This role will require you to perform a variety of tasks including, but not limited to, the duties listed below. In this position, you will work collaboratively with all internal and external staff to support patient care. You are required to exhibit flexibility and a can-do attitude. We are a wellness-oriented office so educating yourself about our products and services is VERY important! All staff must take time to learn about our approach to wellness and how it impacts our patients' lives so they can speak confidently and passionately to patients about OnePeak!

PRACTICE MANAGER DUTIES:

• Successful management of the the day-to-day clinic operations
• Ensure office is staffed appropriately and provider's schedules are optimized
• Verify that clinic staff & new employees receive required documents, training, logins, onboarding and a clear understanding of the OnePeak mission, vision and culture
• Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building and always promoting the OnePeak culture
• Ensure all tasks are completed by Medical Assistants and Front Desk before leaving for the day, if they are unable to complete for some reason, enlist help or help to complete tasks
• Address and resolve staff issues, conflicts or concerns in a timely and efficient manner
• Keep in constant communication with staff members and providers to see how they are doing/if you can help/any questions/concerns
• Provide back up and support front and back office as needed
• Review providers' schedules for current and next week to ensure all spots are being filled
• Make sure the front desk is maintaining a waitlist for any providers booked out 2 weeks or more
• Manage overtime, timecards, time out, and time off requests of staff in your clinic
• Ensure all staff receives appropriate breaks, time out, etc.
• Ensure that no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
• Review inventory and verify office is stocked with supplies needed for all upcoming appointments
• Send weekly marketing content to the marketing department
• Send weekly updates to the operations and facilities teams
• Maintain the physical office space/facility, as needed
• Address any patient complaints in a timely, professional manner
• Coordinate with the operations team and upper administration to carry out our strategic vision
• Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance
• Back up front- and back-office, as needed
• Monitor faxes/documents and assist when able
• Other administrative tasks and duties assigned

QUALIFICATIONS, REQUIRED KNOWLEDGE & SKILLS:

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results
• Determines objectives, sets priorities, and delegates work.
• Accepts responsibility for mistakes, complies with established control systems and rules
• Must excel in working effectively and communicating with providers, patients, and staff
• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
• Ability to communicate and influence change effectively in both written and oral form
• Exhibits confidence in self and others; inspires and motivates self and others to perform well
• Treats others with respect, keeps commitments, and upholds company core values
• Good judgment with the ability to make timely and sound decisions
• Exhibits attitude for continuous improvement and a standard of excellence in customer service
• Looks for ways to develop strategies and standards to improve processes and quality assurance
• Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism
• Excellent listening ability with a willingness to accept constructive feedback
• Demonstrates personal responsibility for keeping up with current industry information
• Desire to expand knowledge, skillset and ensure contribution to organizational success
• Able to problem solve and provide leadership in solving difficult employee relations issues
• Must adhere to the standards of patient confidentiality as outlined by HIPAA
• Ability to manage and maintain sensitive information in a confidential manner
• Excellent conflict management experience
• Proficient in MS Office and computer systems (e.g., patient management software)
• Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met
• Professional and courteous in tone and information delivery

EDUCATION AND EXPERIENCE:

• Bachelor's Degree, required
• Minimum of 2-3 years of Practice Manager experience (preferably Primary Care), required
• Ability to travel 2-3 days per week (1-2 hours one way to other clinics) as needed, required
• Minimum 1-2 years experience as a Practice Manager at OnePeak Medical location, preferred

ABOUT OUR BENEFITS:

• Medical, Dental, and Vision Insurance
• Life and AD&D covered for the employee at 100%
• Retirement Plan with Company Match
• Peak Bucks
• Employee and Family Discounts
• Paid Time Off and Paid Holidays