Practice Manager III - Family Practice

Overview: Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.
Full Time Employees of Confluence Health receive a wide range of benefits in addition to compensation.

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts & Health Saving Accounts
• CH Wellness Program
• Paid Time Off
• Generous Retirement Plans
• Life Insurance
• Long-Term Disability
• Gym Membership Discount
• Tuition Reimbursement
• Employee Assistance Program
• Adoption Assistance
• Shift Differential

For more information on our Benefits & Perks, click here! Summary: This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager III, with minimal direction of the Director, is responsible for managing all functions of the assigned practice areas. This includes coordination of day-to-day operations, providing leadership, setting goals, and decision making that assures quality, performance and production standards are maintained. The Practice Manager III may mentor or be the supervisor for a Practice Manager I or II. This position requires oversight of staff and close liaison and partnership with physician leaders. Specific area of operations may be multi-site and multi-practice, with number of direct reports generally greater than 35 and more than 10 physicians. Position Reports To:Reports to Service Line Director. Essential Functions:

• Develops and maintains positive relationships with employees, providers, and management staff.
• Promotes a positive image of each practice area.
• Utilizes the Confluence Health Value System for huddles, People Link and ELI’s.
• Responsible for scheduling and the management of overtime. Utilizes time-keeping systems to approve timecards.
• Communicates or implements employee recognition and engagement activities and programs.
• Supervision and coaching of front office and clinical staff.
• Responsible for performance management process.
• Lead regular staff or provider meetings.
• Solve employee work-related concerns and helping employees perform to their potential. May involve mentorship or direct supervision of Practice Manager I position.
• Work with Human Resources regarding progressive discipline of employees.
• Determine optimal staffing, with development of job descriptions, recruitment and hiring of staff or providers.
• Creates department goals, objectives and operational policies and procedures.
• Frequent management and tracking of metrics or dashboard.
• Manages the budget process and monitors monthly status.
• Required to maintain active Basic Life Support (CPR) certification.
• Other duties as assigned.

Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Position Requirements: For employees working on site at any CH location, being fully vaccinated against COVID-19 is an essential requirement. Qualifications: Required:

• Bachelors’ degree in Healthcare Administration, Business, or related field with two years relevant leadership experience.
  
  • Internal Candidates: Associate Degree or clinical certification/licensure with 6 years of relevant experience, 2 of which must be leadership, OR Confluence Health LEAD completion through Organizational Development.
• Must have demonstrated excellent verbal and written communication skills.
• Must possess strong computer skills related to Windows and MS Office.
• Must reside in the Confluence Health service area.

Desired:

• EMR experience, specifically EPIC.
• Healthcare experience.
• Clinical licensure.
• Master’s Degree in Business or related field.

Physical/Sensory Demands: O = Occasional, represents 1 to 25% or up to 30 minutes in a 2 hour workday.
F = Frequent, represents 26 to 50% or up to 1 hour of a 2 hour workday.
C = Continuous, represents 51% to 100% or up to 2 hours of a 2 hour workday.
Physical/Sensory Demands For This Position:

• Walking - F
• Sitting/Standing - F
• Reaching: Shoulder Height - O
• Reaching: Above shoulder height - O
• Reaching: Below shoulder height - F
• Climbing - O
• Pulling/Pushing: 25 pounds or less - O
• Pulling/Pushing: 25 pounds to 50 pounds - O
• Pulling/Pushing: Over 50 pounds - O
• Lifting: 25 pounds or less - O
• Lifting: 25 pounds to 50 pounds - O
• Lifting: Over 50 pounds - O
• Carrying: 25 pounds or less - O
• Carrying: 25 pounds to 50 pounds - O
• Carrying: Over 50 pounds - O
• Crawling/Kneeling - O
• Bending/Stooping/Crouching - F
• Twisting/Turning - F
• Repetitive Movement - F

Working Conditions:
Moderate amount of time requirements outside normal working hours. Travel to CH campuses on a regular basis.
Job Classification:
FLSA: Exempt
Hourly/Salary: Salary

Physical Exposures For This Position:

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - No
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - Bright
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes