Practice Coordinator

Job Title: Practice Coordinator

Job Overview: The Practice Coordinator oversees and coordinates front and back office staff and functions within the Primary Care Practice.

The Practice Coordinator may perform the following duties:

• Demonstrate proficiency in front and back office processes
• Development and implement downtime procedures
• Manage conflicts in the office – timely addressing and documentation of performance and behavior concerns.
• Assist with effective hiring, orientation and training of personnel to include the management and mentorship of staff. Assist with staffing ratio and manage turnover.
• Conduct on going performance management activities, including training, coaching and development. Conduct meaningful annual and initial work period performance evaluations in conjunction with assigned Practice Manager and/or Regional Manager Supervision.
• Coordinates office staff schedules, assigns tasks, trains new hires, assists in interview process as well as performance evaluations.
• Communicate and enforce written policies and procedures applicable to the practice and staff.
• Maintain all areas of compliance to ensure standards are met (OSHA, CLIA, HIPAA and medication management samples).
• Work with Practice Manager and/or Regional Manager to prepare, monitor and evaluate annual operating budget.
• Support PM and/or RM in communicating goals and objectives, financial performance, and other defined performance objectives with physicians and associates.
• Support and advocate office based components of the Revenue Cycle while working collaboratively with the Central Billing Office to manage billing and collection activities.
• Help support the practice in participation of organizational, regional and governmental quality programs.
• Promote The Christ Hospital standard of patient experience.
• Assists with training and support of EPIC usage in the office and identifies training needs for staff and physicians.
• Identify, design, participate and engage staff in opportunities to improve practice efficiency.
• Building of effective relationships with other staff, managers and department leaders.
• Demonstrates appropriate leadership qualities and promotes The Christ Hospital initiatives.
• All other duties as assigned.

Education: High school diploma or equivalent.

Experience: 3-5 years Medical Office experience required in either a clinical or clerical role. 1-2 years lead or supervisory experience preferred.

Knowledge and Skills:

• Strong verbal and social skills to facilitate working respectfully with patients, physicians, visitors, co-workers, and drug reps in person or by telephone. Excellent customer service skills.
• Excellent computer skills in order to utilize Electronic Medical Records systems to find and print records and to scan new records into the system and to utilize the Practice Management System to find whether or not a patient has been seen by this practice, to enter registration data, to scan insurance cards or other identification.
• Knowledge of health insurance coverage, requirements.
• Ability to make change if co-pays are collected, to post, and to balance the log sheet (basic math).
• Analytical skills required to make decisions based on the facility and clinical situation at hand.
• Knowledge of and compliance with HIPAA privacy requirements.