Post-Partum Program Coordinator OB-GYN

Post-Partum Program Coordinator OB/GYN

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all-and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet - an integrated health care delivery systems that includes many community health centers. Join BMC today and help us achieve our Vision 2030 which is a long-term goal to make Boston the healthiest urban population in the world.

Position: Post-Partum Program Coordinator OB/GYN

Department: DOB OB/GYN Support Staff

Schedule: Full Time

POSITION SUMMARY:

This is the key administrative position for Post-Partum Care Coordination, for the department of Obstetrics and Gynecology at Boston Medical Center; the largest safety net hospital in Boston. The Post-Partum Program Coordinator will be responsible for improving our patients' access to and uptake of post-partum care. The post-partum program coordinator will assist in the design of performance objectives and implement and monitor programming to meet desired outcomes. Along with the medical director, operations managers, and prenatal team; the program coordinator will plan to improve health outcomes by increasing engagement with post-partum care and helping mothers transition into primary care.

Responsibilities Include:

• Improve attendance of postpartum visits, both telehealth and in-person visits
• Increase completion rate of post-partum depression screening and ensure connection to psychiatry and/or social work for positive depression screens
• Continuously monitor our panel of families who get their pediatric and obstetrics care at BMC and identify any mothers who are due for post-partum visits and have not completed appointments.
• Increase completion of 2hr glucose tolerance tests for women with GDM
• Ensure connection and follow through to primary care in the first year postpartum for women with high risk comorbidities:
  • Hypertension
  • Diabetes type 1 or 2
  • Women w severe preterm preeclampsia
• Manages Master List of Post-partum No-Shows
• Connect post-partum women with PCP
• Connect Post-partum with contraception needs
• Connect people to resources around breastfeeding
• Ensures post-partum patients are scheduled with their continuity provider or preferred provider scheduling
• Trains New Hires on postpartum scheduling
• Organize training seminars to address staff education related to postpartum care coordination
• Meet with women on PP before they are discharged to make sure their appts are coordinated between pedi and OB as much as possible
• Responsible for systemic improvement of referral coordination amongst the different services
• COVID care coordination and follow up
• Serves as liaison between community health centers and BMC
• Organizes and establishes meetings on regular basis with designated individuals to foster positive relationships
• Ensures positive patient and provider experience
• Serves as liaison between community health centers and BMC
• Assists in the development of short and long term plans for programs, monitor progress, assure adherence and evaluate the performance
• Supports the medical director in the design of performance objectives and implements and monitors programming to meet desired outcomes

EDUCATION:

• Bachelor's Degree (or equivalent experience) required, preferably in healthcare, or related field.
• Minimum of 3 years relevant experience required. Non-profit program coordination is a plus.
• Knowledge of program evaluation is helpful.

KNOWLEDGE AND SKILLS:

• Ability to work independently and exercise excellent judgment
• Superior professionalism and effective communication skills required
• Demonstrated commitment to reproductive health causes
• Superior organizational skills, project management experience a plus
• Superior written and oral English language comprehension skills
• Ability to work cooperatively as a team member in multicultural settings
• Ability to maintain professional boundaries
• Ability to work with the diverse, safety-net population
• Skilled at engaging difficult to engage patients-build rapport, trust
• Ability to adapt to changes in healthcare delivery at the local and systems level
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations. Bicultural/Bilingual competency a plus.
• Technologically savvy and able to triage telemedicine workflow issues
• Ability to interpret data; plan, execute and measure progress

Req id: 17610