Post Closing Assistant

Bank of England Mortgage

Mortgage Post-Closing Assistant

Non-Exempt

Job Description

Typical business work hours are 8:00 A.M. to 5:00 P.M. Monday through Friday, some overtime may be required. As a Mortgage Post-Closing Assistant you will be expected to demonstrate a sense of urgency, willingness to work closely with others, and be part of a team whose primary focus is service to our customers, and investors as you will be their main point of contact. This is a non-exempt position.

Purpose:

The Mortgage Post-Closing Assistant is accountable for pulling reports, contacting specified title companies and for receipt of outstanding documents. Supports the Post-Closing Department by assisting them in meeting investor and agency guidelines. Obtains missing information, prepares files and provides support to internal and external customers.

Essential Functions/Duties:

1– General daily tasks such as print & copy jobs, mailing letters and filing.

2– Performs various administrative & support functions including adherence to RESPA.

3– Scan files and uploads documents into electronic database folders.

4– Performs daily wire reconciliations.

5– Helps prepare and gather documentation for loan files.

6– Provide servicing and secondary daily purchase advices.

7– Provide copies of final closing documents to investors as necessary.

8– Assist with obtaining “trailing documents” (i.e. final title policy, recorded mortgages, etc.)

9– Protect Company’s reputation and image by maintaining Borrower confidence; deliver a high-level of customer service by keeping mortgage loan information
confidential.

10– Honesty and integrity in dealing with others and accountability in standing behind your work; initiative and self-motivation in serving the client, getting
the job completed thoroughly and on time; ability to listen to others and understand their needs; confidence in yourself and enthusiasm regarding your
service. Organizational skills in having the ability to prioritize and manage numerous tasks at the same time.

12– Other duties as assigned.

Required & Preferred Education & Experience:

Ø High School Diploma or GED equivalent required, some college preferred; College degree desired.

Ø Intermediate computer proficiency skills with MS Office software including Excel and Mortgage Loan Applications/Software) Encompass 360 desired.

Ø Minimum of one (1) year of recent work experience in mortgage loan support or processing; three (3) years’ of work experience in mortgage loan industry desired.

Ø Detail-oriented, ability to prioritize daily workloads, problem-solver and able to work overtime as needed.

Ø Excellent customer service skills; written and oral communication skills and ability to demonstrate control, flexibility and maintain quality and high productivity when dealing with internal and external customers and changing work demand.

Ø Knowledge of current federal and state regulatory requirements is a plus.

Ø Ability to multi-task and operate in a high-volume, fast-paced environment.