Policy & Procedure Specialist

The Policy & Procedure Specialist conducts research and performs interviews to gather information for documenting procedure manuals and bulletins. Maintain and utilize the established writing style for logical and clear documentation. Acts as a liaison to Corporate Compliance, Legal, Business Unit Leaders and other Subject Matter Experts to discuss the flow of information, understandability, and application of policies to Standard Operating Guidelines.

Principal Duties

• Develop, write and interpret instructions and procedure documents for the business groups supported in a timely manner (including manuals and bulletins).
• Work with the management team to update/maintain current manuals in the established writing style with a goal of 6 - 8 weeks turnaround time for updates. Keep history files of work performed.
• Work with Manager to coordinate publication of manuals/large projects (including hard copy and database distribution).
• Project-manage documentation projects; Follow assigned projects to completion.
• Gather information by conducting interviews with management and subject matter experts.
• Act as a liaison to Corporate Compliance, Legal, Senior Management, Business Unit Leaders and other Subject Matter Experts to discuss flow of information, understandability and application of policies to Standard Operating Guidelines.
• Make recommendations for change by using discretion and independent judgement to eliminate company risk and legal exposure.
• Perform peer edits of the work of other Policy & Procedure Specialists.
• Other duties as directed

Education and Experience Requirements

• Bachelor’s degree
• 2 years policy/procedure writing and editing
• Financial or mortgage industry experience preferred

Knowledge, Skill and Ability Requirements

• Excellent writing and editing skills
• Organized and detail oriented
• Able to handle multiple projects simultaneously
• Strong, persuasive and clear verbal communication and interpersonal skills
• Able to interpret technical information to all levels of experience
• PC experience, MS Office Suite, Word, Excel
• Able to meet goals and deadlines in a fast-paced highly stressful environment while maintaining a positive attitude
• Motivated self-starter and able to perform under pressure

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.

#LI-CF1

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 8 Paid Holidays
• Casual Workplace
• Employee Engagement Activities
  

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan
• Pet Insurance!
  

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.