Police Support Services Manager
- Full-Time
- Menifee, CA
- City Of Menifee
- Posted 2 years ago – Accepting applications
Job Description
JOB
The City of Menifee's Police Department is searching for qualified candidates to serve as the Police Support Services Manager. The ideal candidate will possess exceptional leadership skills and have excellent written and verbal communication skills, solid organizational skills and the ability to make sound judgement calls.Come join our team where we deliver experiences where people feel unified, engaged and safe! THE POSITIONUnder general direction to plan, direct, supervise, and coordinate the activities of the support services division within the Police Department including public safety communications, property & evidence and the records management bureau; perform complex professional work in a broad range of highly responsible administrative, regulatory and support functions; plan, organize, and direct the operation of assigned professional personnel of the support services division; plan, review, and implement public safety support services programs and prepare various reports; perform related duties as required. SUPERVISION RECEIVED AND EXERCISEDReceives direction from a Police Captain. Exercises general supervision over technical and administrative support personnel and professional staff as assigned. CLASS CHARACTERISTICS This management level classification is required to manage public safety communications, property & evidence and the records management bureau; perform administrative and managerial duties with substantial authority for managing staff and activities of the support services division including the coordination of activities with other city departments and law enforcement agencies; develop goals and objectives, as well as complete projects as assigned based on the Department's needs.
EXAMPLE OF DUTIES
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. (Illustrative Only)Manage and supervise professional staff and operational activities of the Support Services Division.Prepare, plan and coordinate projects with regard to Public Safety Communications, Property & Evidence and Records Management and other public safety support services programs.Develop and implement goals, objectives, policies and procedures related to assigned division as approved by Command Staff to improve departmental services.Direct, coordinate and review the work plan for the assigned area of responsibility; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures, meet with staff to identify and resolve problems.Prepare the Support Services Division budget; forecast additional funds needed for staffing; equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary.Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as required; and maintain high standards necessary for the efficient and professional operation of the department.Identify opportunities for improving service delivery methods and procedures.Monitor, review, interpret and analyze new and proposed legislation; determine effects of legislation on operations; take appropriate action to ensure compliance with applicable regulations.Conduct complex studies pertaining to a variety of administrative and operational needs; prepare corresponding written reports.Act as the primary liaison with the Murrieta Police Department for all services provided to the Menifee Police Department including computer aided dispatch, 9-1-1 services, mobile data systems, crime and data analysis and public safety radio communications.Coordinate the design, maintenance, implementation, and administration of police records management, property & evidence and related automated systems; work with vendors and consultants; recommend improvements, equipment upgrades, and enhancements.Attend and participate in department and public meetings; make presentations as necessary; and respond diplomatically to sensitive inquiries and concerns.Serve as the Custodian of Records for the Police Department; verify, authenticate, and certify records; coordinate Police Department annual records destruction process in conjunction with the City Clerk's Office; receive, respond, and/or assign subpoenas and request disclosure of public information and ensure compliance with applicable statutes.Coordinate assigned police activities with those of other units, divisions, other City departments, and other outside agencies and organizations; provide staff assistance to a Police Captain or Chief of Police; prepare and present staff reports and other necessary correspondence.Build and maintain positive working relationships with city staff and the public using principles of good customer service.Performs other related duties as required or assigned.
MINIMUM QUALIFICATIONS
KNOWLEDGE OFPublic safety federal, state, and local laws, codes and regulations.California Law Enforcement Telecommunications System (CLETS) and Criminal Justice Information System (CJIS) reporting and compliance requirements.United States Department of Justice Uniform Crime Report (UCR) compliance and reporting requirements.Principles and practices of classifying, indexing, processing, filing, retrieving and controlling a large volume of police records and reports.Law enforcement theory, principles, and practices and their application to a wide variety of services and programs.Public safety communications equipment including computer aided dispatching (CAD), mobile digital communications (MDC) and record management systems (RMS).California Public Records Act and United States Freedom of Information Act.State, Federal and department regulations governing the dissemination of police records and reports.Operation and maintenance of secure property and evidence processing and storage facility including applicable laws and best practices.Methods and techniques of public relations.Principles of customer service.Principles and practices of municipal budget preparation and administration.Principles of supervision, training and performance evaluation.Office procedures, methods and equipment including computers.Principles of business letter writing and report preparation. ABILITY TOSupervise, direct, and coordinate the work of assigned staff.Select, train, and evaluate assigned staff.Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.Plan and schedule work, set priorities, and monitor work progress.Prepare clear and concise administrative reports.Prepare and administer budgets.Develop comprehensive plans to meet future department needs.Interpret, apply, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations.Interpret and explain City law enforcement policies and procedures.Maintain a high level of confidentiality of records. Respond to requests and inquiries from the public.Represent the City and/or Department at a variety of meetings.Research, prepare and present complex reports.Recommend improvements in departmental operations and in the rules, regulations, and policies governing the department.Communicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: A Bachelor's degree from an accredited college or university with major course work in criminal justice, business administration, public administration, or a related field and six (6) years (full-time equivalent) of increasingly responsible experience in Police records administration, property and evidence and/or public safety communications, including two (2) years of supervisory experience. Additional relevant experience may be substituted for education requirement. Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver's License by time of appointment.Possession of a California P.O.S.T. Records Supervisor Certification is highly desirable. Additional Requirements: Must successfully complete a comprehensive POST background investigation, physical examination and psychological evaluation.
SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing and walking between work areas is required. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with officials and the public, including occasionally dissatisfied or quarrelsome individuals.ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to potentially hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures and City codes.APPLICATION PROCEDURE AND SELECTION PROCESSA City application and supplemental questionnaire must be submitted and received by the closing date/time. Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, and oral exams to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City of Menifee is an Equal Opportunity Employer
Apply to this Job
The City of Menifee's Police Department is searching for qualified candidates to serve as the Police Support Services Manager. The ideal candidate will possess exceptional leadership skills and have excellent written and verbal communication skills, solid organizational skills and the ability to make sound judgement calls.Come join our team where we deliver experiences where people feel unified, engaged and safe! THE POSITIONUnder general direction to plan, direct, supervise, and coordinate the activities of the support services division within the Police Department including public safety communications, property & evidence and the records management bureau; perform complex professional work in a broad range of highly responsible administrative, regulatory and support functions; plan, organize, and direct the operation of assigned professional personnel of the support services division; plan, review, and implement public safety support services programs and prepare various reports; perform related duties as required. SUPERVISION RECEIVED AND EXERCISEDReceives direction from a Police Captain. Exercises general supervision over technical and administrative support personnel and professional staff as assigned. CLASS CHARACTERISTICS This management level classification is required to manage public safety communications, property & evidence and the records management bureau; perform administrative and managerial duties with substantial authority for managing staff and activities of the support services division including the coordination of activities with other city departments and law enforcement agencies; develop goals and objectives, as well as complete projects as assigned based on the Department's needs.
EXAMPLE OF DUTIES
Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. (Illustrative Only)Manage and supervise professional staff and operational activities of the Support Services Division.Prepare, plan and coordinate projects with regard to Public Safety Communications, Property & Evidence and Records Management and other public safety support services programs.Develop and implement goals, objectives, policies and procedures related to assigned division as approved by Command Staff to improve departmental services.Direct, coordinate and review the work plan for the assigned area of responsibility; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures, meet with staff to identify and resolve problems.Prepare the Support Services Division budget; forecast additional funds needed for staffing; equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary.Recommend the appointment of personnel; provide or coordinate staff training; conduct performance evaluations; implement discipline procedures as required; and maintain high standards necessary for the efficient and professional operation of the department.Identify opportunities for improving service delivery methods and procedures.Monitor, review, interpret and analyze new and proposed legislation; determine effects of legislation on operations; take appropriate action to ensure compliance with applicable regulations.Conduct complex studies pertaining to a variety of administrative and operational needs; prepare corresponding written reports.Act as the primary liaison with the Murrieta Police Department for all services provided to the Menifee Police Department including computer aided dispatch, 9-1-1 services, mobile data systems, crime and data analysis and public safety radio communications.Coordinate the design, maintenance, implementation, and administration of police records management, property & evidence and related automated systems; work with vendors and consultants; recommend improvements, equipment upgrades, and enhancements.Attend and participate in department and public meetings; make presentations as necessary; and respond diplomatically to sensitive inquiries and concerns.Serve as the Custodian of Records for the Police Department; verify, authenticate, and certify records; coordinate Police Department annual records destruction process in conjunction with the City Clerk's Office; receive, respond, and/or assign subpoenas and request disclosure of public information and ensure compliance with applicable statutes.Coordinate assigned police activities with those of other units, divisions, other City departments, and other outside agencies and organizations; provide staff assistance to a Police Captain or Chief of Police; prepare and present staff reports and other necessary correspondence.Build and maintain positive working relationships with city staff and the public using principles of good customer service.Performs other related duties as required or assigned.
MINIMUM QUALIFICATIONS
KNOWLEDGE OFPublic safety federal, state, and local laws, codes and regulations.California Law Enforcement Telecommunications System (CLETS) and Criminal Justice Information System (CJIS) reporting and compliance requirements.United States Department of Justice Uniform Crime Report (UCR) compliance and reporting requirements.Principles and practices of classifying, indexing, processing, filing, retrieving and controlling a large volume of police records and reports.Law enforcement theory, principles, and practices and their application to a wide variety of services and programs.Public safety communications equipment including computer aided dispatching (CAD), mobile digital communications (MDC) and record management systems (RMS).California Public Records Act and United States Freedom of Information Act.State, Federal and department regulations governing the dissemination of police records and reports.Operation and maintenance of secure property and evidence processing and storage facility including applicable laws and best practices.Methods and techniques of public relations.Principles of customer service.Principles and practices of municipal budget preparation and administration.Principles of supervision, training and performance evaluation.Office procedures, methods and equipment including computers.Principles of business letter writing and report preparation. ABILITY TOSupervise, direct, and coordinate the work of assigned staff.Select, train, and evaluate assigned staff.Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.Plan and schedule work, set priorities, and monitor work progress.Prepare clear and concise administrative reports.Prepare and administer budgets.Develop comprehensive plans to meet future department needs.Interpret, apply, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations.Interpret and explain City law enforcement policies and procedures.Maintain a high level of confidentiality of records. Respond to requests and inquiries from the public.Represent the City and/or Department at a variety of meetings.Research, prepare and present complex reports.Recommend improvements in departmental operations and in the rules, regulations, and policies governing the department.Communicate clearly and concisely, both orally and in writing.Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: A Bachelor's degree from an accredited college or university with major course work in criminal justice, business administration, public administration, or a related field and six (6) years (full-time equivalent) of increasingly responsible experience in Police records administration, property and evidence and/or public safety communications, including two (2) years of supervisory experience. Additional relevant experience may be substituted for education requirement. Licenses and Certifications: Possession of, or ability to obtain, a valid California Driver's License by time of appointment.Possession of a California P.O.S.T. Records Supervisor Certification is highly desirable. Additional Requirements: Must successfully complete a comprehensive POST background investigation, physical examination and psychological evaluation.
SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDSMust possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. This is primarily a sedentary office classification although standing and walking between work areas is required. Employees in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds. While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with officials and the public, including occasionally dissatisfied or quarrelsome individuals.ENVIRONMENTAL ELEMENTSEmployees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to potentially hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures and City codes.APPLICATION PROCEDURE AND SELECTION PROCESSA City application and supplemental questionnaire must be submitted and received by the closing date/time. Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of written, performance, and oral exams to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City of Menifee is an Equal Opportunity Employer