PM Lobby Attendant

Scope of Position:
The Lobby Attendant is responsible for the cleaning, sanitation and safety of the front lobby area and other public areas of the hotel while providing the highest quality of service to guests in an attentive, courteous and efficient manner.

Position Qualifications and Requirements:
Education & Experience:

• High School diploma or GED certification helpful or experience in a hotel or a related field preferred.
• Bi-Lingual desired.
• Previous hotel or industrial experience desired.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Lifting up to approximately 30 pounds and /or 30 pounds of force frequently or constantly to carry, push, pull or otherwise move objects.
• Push heavy carts of approximately one hundred (100) pounds.
• Bend, stoop, stretch and reach to dust, vacuum, mop and polish all lobby décor.
• Stand and walk for varying lengths of time, often for long periods.
• Ability to be on your feet throughout the entire shift.

Required Competencies:

• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.
• Must work well in stressful, high-pressure situations, particular with guests or staff members.

Responsibilities may include any and all of the following:

• Ensure that the entire front lobby is clean and presentable for the guests.
• Immediately responds and corrects any potential dangerous conditions (i.e. a wet floor due to guests tracking in rain or snow).
• Cleans pool area and restrooms.
• Cleans all public restrooms and stock necessary items.
• Empties the trash from all offices, including the Sales, Executive and Front offices.
• Makes sure the glass on all public doors and windows are clean.
• Cleans, dusts, mops, vacuums and polishes the lobby area including ashtrays, furniture, house phones, wall fixtures, plants, public phones, vending machines, glass and windows.
• Inspects all public areas for cleanliness and potential hazardous conditions
• Makes sure all surfaces are clean.
• Arranges all cushions properly on lobby sofa(s).
• Responds to guest requests and inquiries while in the lobby.
• Assists guest with their questions and direct them to the areas they want to go.
• Take care of all cleaning equipment used in lobby.

Relationships:
Internal: All hotel departments: For effective communication
External: Hotel guests: To provide service

Organizational Structure:
Reports to: Housekeeping Supervisor or Executive Housekeeper