Player Services Representative

Provides courteous and comprehensive service to all gaming customers, while creating and contributing to a feeling of luck, excitement and anticipation on the casino floor. Adheres to all Company service and operating standards. Ensure compliance with all federal, state and local regulations.

• Provides fast and friendly gaming services including making change for players, verifying that machines are well maintained, enrolling players in our customer rewards program, and promoting Company events and offerings.
• Understands and responds to customer service requests registered via slot dispatch, slot candle lights, radio, and face to face requests in correct 'priority' order.
• Possesses thorough knowledge of slot game types.
• Verifies and countersigns hand paid jackpots in accordance with current gaming regulations.
• Corrects minor machine malfunctions including coin jams, printer errors, bill valuators and slot light repairs.
• Carries a bank/wallet, and balances wallet accurately at the end of each shift.
• Handles customer complaints, and, if necessary, solicits involvement and support from supervisor.
• Develop and maintain an up to date knowledge of all Company events and promotions and be able to answer guests' questions accordingly.
• Ensure Compliance with federal, state and local regulations.
• Issues complimentaries (including match play) pursuant to company internal controls.
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Required Experience:

• High School Diploma or G.E.D. required.
• Must have excellent organizational and planning skills. Must have basic data entry and math skills.
• Must be able to lift, push, pull, carry, bend, kneel, grip tools, walk, and stand for a full 8 hour shift.
• Must be able to work all shifts, and weekends/holidays as required.
• Must be able to communicate effectively in English, both verbally and through written communications.
• Must be knowledgeable of all federal, state and local regulations relevant to slot operations.