Platform Success Lead (Remote)

About this job

The Platform Success Lead (PSL) will be responsible for ushering clients onto NielsenIQ’s next-generation Connect Platform, leading end-to-end selling and deployment activities across a portfolio of leading CPG manufacturers and retailers. She or he will work on complex and strategically critical US-based clients, acting as the key client business partner to ensure all program goals are delivered and met, including overall planning and selling through to execution with the client.

Sales

The PSL will partner closely with Account Executives in the sales phase to develop a winning sales narrative representing NIQ’s tech vision and platform benefits in the context of each client’s own digitalization strategy. The PSL will be responsible for landing the narrative across our clients’ various functional teams - from marketing and sales to more technology-centric decision makers such as analytics and IT - and at all levels of seniority.

Deployment

The PSL will partner closely with Customer Success teams as each client transitions to the deployment phase, ensuring that the Connect Platform delivers specified contracted services per clients expectations. As owner and single point of contact accountable for all client facing and technical aspects of the deployment, the PSL goes beyond monitoring by identifying and mitigating risks and removing wasteful bottlenecks to drive the successful delivery of the program.

Responsibilities

• Platform expert: Develop Connect Platform expertise, including front-end UX, back-end architecture, end-to-end deployment processes, and associated client benefits; working knowledge of NIQ data assets including RMS, CPS, and Omni.

• Client expert: Develop a strong understanding of each client’s business strategy, ways of working, and unmet needs; foundational understanding

• Selling: Work internally and externally in a consultative fashion to land NIQ Connect as a differentiated enabler within each client’s strategic vision; tailor and conduct platform demonstrations that highlight the value of NIQ solutions to solve client business issues

• Deploying: Serve as program director ensuring client business goals will be met by the product design and delivery plan

  • Develop / manage the relationship and communication with the client

  • Engage with Client, Customer Success, Account Executives, Operations and Technology transition leads to manage and meet program expectations

  • Direct interaction and development of solutions with Product Leadership, Technology, and Operations

• 
  Bachelor's degree, preferably in STEM (Science, technology, engineering, and mathematics) or other analytical field

• 5+ years of cumulative experience across any of the following:

  • Hands-on program management delivery in external client engagements

  • CPG / management consulting

  • SaaS sales & implementation

• Strong understanding of NielsenIQ or IRi data and how clients use it

• Ability to understand and synthesize client needs and value drivers across a wide range of client segments

• Natural collaborator with the ability to rally internal and external partners to a cause.

• Strong knowledge of cross disciplinary internal processes, and understanding of client data and systems in a world of big data.

• Client management skills: facilitation and influencing skills to manage expectations

• Exceptional communication skills

• Ability to travel up to 15%

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.