Pharmacy Technician
- Full-Time
- Palo Alto, CA
- April Health (Alphascript & Hoover Pharmacy)
- Posted 3 years ago – Accepting applications
Are you passionate about helping others and providing exceptional customer service? Are you looking for a career that allows you to use these skills every day?
We’ve been looking for someone like you.
Primary Responsibilities
Responsible for assisting the Pharmacist in many aspects including filling prescriptions, counting medications, packing medication orders, sending drug/supply orders, and checking in orders. Also responsible for managing drug inventory and placing special orders for drugs and supplies.
Duties and Responsibilities
- Answers inbound calls for patient refills and other general calls
- Assists walk-in customers with prescriptions, providing outstanding customer service
- Conducts outbound patient compliance calls
- Deals with complex insurance billing, prior authorizations, and TARS
- Accurately types prescriptions, retrieves products, counts, pours, or measures, adhering to pharmacy best practices
- Ensures that a licensed pharmacist properly checks all compounding and packing of products prior to product leaving the pharmacy
- Organize recurring monthly refills, and accurately maintain our refill reminder system
- Under supervision of Pharmacist, pulls medications, counts, and fills prescriptions manually
- Maintains inventory of educational materials/medication management kits/welcome packets
- Maintains prescription logs, wholesaler invoices, and other pharmacy records
- Accurately calibrates equipment and documents calibration according to policy
- Retrieves discontinued or expired medications from stock; discards or returns to stock as appropriate; completes corresponding documentation
- Assists with the maintenance of pharmacy refrigerator temperature and cleaning logs, and documents maintenance
- Complies with safety, quality assurance, accreditation, legal, State and Federal regulatory requirements
- Be knowledgeable of products carried in the pharmacy
- Help customers locate over-the-counter stock
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