Performance Improvement Specialist/Project Manager

You.

You bring your body, mind, heart and spirit to your work as a Project Manager.

You know how to move fast. You know how to stay organized. You know how to have fun.

You’re equally comfortable with business operations, change implementation, and customer service.

You’re great at what you do, but you want to be part of something even greater. Because you believe that while individuals can be strong, the right team is invincible.

Us.

Lutheran Medical Center is part of SCL Health, a faith-based, nonprofit healthcare organization that focuses on person-centered care. Our 249-bed community-based hospital has been awarded the highest national recognition possible for nursing excellence - Magnet designation - by the ANCC. We are proud to extend the mission of SCL Health by providing comprehensive, specialty care to the poor, the vulnerable, our communities and each other. Dating back to 1905, we are proud of the rich history and inspiring mission our hospital has embodied for over 110 years.

Benefits are one of the ways we encourage health for you and your family. Our generous package includes medical, dental and vision coverage. But health is more than a well-working body: it encompasses body, mind and social well-being. To that end, we’ve launched a Healthy Living program to address your holistic health. Healthy Living includes financial incentives, digital tools, tobacco cessation, classes, counseling and paid time off. We also offer financial wellness tools and retirement planning.

We.

Together we’ll align mission and careers, values and the workplace. We’ll encourage joy and take pride in our integrity.

We’ll laugh at each other’s jokes (even the bad ones). We'll say hello and high five. We’ll celebrate milestones and acknowledge the value of spirituality in healing.

We’re proud of what we know, which includes how much there is to learn.

Your day.

As a Project Manager you need to know how to:

• Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; and implementing change



• Establish communication guidelines for all parties involved in overall project progression



• Ensure that the project deliverables are on time, within budget and at the required level of quality



• Develop and complete project discovery documents to ensure thorough understanding and development of project scope



• Partner with stakeholders to finalize project, scope and budget



• Effectively apply methodology and enforce project standards. Ensure that in-flight reviews and quality assurance procedures take place for all projects



• Manage project-related risks and issues. Identify risk and work with shareholders to minimize impact of risk and to resolve issues



• Solve conflicts and issues in a timely manner, escalating to manager as appropriate



• Contribute to the development of cost estimates and prepare for projects and maintain responsibility for managing project budgets



• Effectively communicate relevant project information to leadership



• Provide leadership to project team



• Incorporate practice standardizations procedure development in project



• Document pre- and post-Go-Live process flows, and develop and measure metrics, to support project scope



• Facilitate meetings and document items, tasks, and action plans



• Prepare, negotiate, and monitor contracts for services and project agreements when applicable



• Manage all activities throughout the feasibility, program development and design, to ensure the timely and successful completion of projects



• Work closely with IT to align project and portfolio planning and management processes, standards, methodologies, tools, and templates with resource planning and best practices.

The Performance Improvement Specialist/Project Manager

• Leads rapid improvement events in collaboration with departmental and cross functional teams to assist project leaders across the enterprise with achieving and sustaining successful process improvements in a rapidly evolving healthcare environment.



• Identifies improvement opportunities by analyzing current state processes substantiated by metrics to increase adoption and adherence to gain efficiencies.



• Demonstrates project management/leadership skills and ability to train and facilitate multi-functional teams in problem solving, process improvement, and development of control plans.



• Works in collaboration with leadership to ensure Lean thinking and continuous improvement are integrated into the culture.



• Trains leaders and associates on Lean, DMAIC, PDSA and other continuous improvement tools that will support the organizational goal of empowered associates incorporating the use of process improvement tools into their daily work.



• Analyzes data through various analysis tools to define problems and to measure over time the effectiveness and improved efficiencies gained as a result of the change management process.



• Drives change in all facets of the care delivery system.



• Act as a resource for project management skills by having the ability to 1) manage timelines and deliverables; 2) manage tasks and duties related to process improvement projects; 3) proficiently use Google Suite; all to ensure the timely progress of process improvement initiatives.

Your experience.

We hire people, not resumes. But we also expect excellence, which is why we require:

• Bachelor’s Degree or equivalent experience in Business Administration, Health Care Administration, Industrial Engineering or other related field, required



• Master’s in Business Administration or Healthcare Administration, preferred



• 3-5+ years project management experience, required



• Certification in project management, preferred



• Proficient in standard office software, Visio and project management tools, required



• Knowledge of healthcare operations and a working knowledge of a physician group practice model, required



• Possess thorough understanding of project management phases, techniques and tools, required



• Possess strong and tested project management skills, including risk management, required



• Lean Six Sigma, preferred

Your next move.

Now that you know more about being a Project Manager on our team we hope you’ll join us. At SCL Health you’ll reaffirm every day how much you love this work, and why you were called to it in the first place.