People Ops Data Operations Analyst/Associate

General Information

Ref #: 32834

Functional Area: Human Resources

Employee Type: Full Time

Location: Newport Beach

Date published: 21-Dec-2021

About Us:We are PIMCO, a leading global asset management firm. We manage investments and develop solutions across the full spectrum of asset classes, strategies and vehicles: fixed income, equities, commodities, asset allocation, ETFs, hedge funds and private equity. PIMCO is one of the largest investment managers, actively managing more than $2.22 trillion in assets for clients around the world. PIMCO has over 3,000 employees in 20 offices globally. PIMCO is recognized as an innovator, industry thought leader and trusted advisor to our clients.
PIMCO is one of the world’s premier fixed income investment managers with thousands of professionals around the world united in a single purpose: creating opportunities for our clients in every environment. Since 1971, we have brought innovation and expertise to our partnership with the institutions, financial advisors and millions of individual investors who entrust us with their assets. We aspire to cultivate performance and leadership through empowering our people, diversity of thought, and a commitment to an inclusive culture that engages in our global communities. Position Description:JOB DESCRIPTIONPIMCO Human Resources is seeking a Data Operations Analyst/Associate to be a key member of the Total Rewards – People Operations team. This role will primarily be responsible for providing exceptional support with respect to HR system processes and operational activities with a key focus on data governance and integrity while executing transactions. The Data Operations Analyst/Associate will assist with complex process and data management, drive global consistency and compliance in workforce data processes and reporting in HR’s Core HCM (Workday), ensure data accuracy and monitor completion of global processes. This role will also provide guidance to the team as it relates to Workday business processes and have the opportunity to work cross-functionally across the HR organization and gain foundational knowledge to further develop and grow into other areas of HR.
RESPONSIBILITIESData & Systems Management

• Manage support requests from employees and global HR colleagues using PIMCO’s case management system (ServiceNow)
• Partner with the People Analytics and Workday HR teams to establish processes that ensure proper data governance, accuracy and completeness
• Support the overall Workday data operations ensuring adherence to data quality metrics and Service Level Agreements (SLAs) by establishing standard operating procedures and best practices/playbooks
• Ensure a seamless end-to-end HR system business process delivery

Continuous Improvement

• Assist with development and implementation strategies to create effective and efficient HR business processes to include Hire, Onboarding, ad-hoc employee transactions and terminations
• Regularly review and troubleshoot processes and HR data to identify opportunities for further improvement
• Leverage technical skills to propose process improvements, expand reporting capabilities and automate tasks leveraging technology where applicable
• Support the creation and documentation of content related to processes and standard operating procedures

Problem-solving

• Partner with People Operations Leadership team to identify challenges and proactively implement solutions to key pain points
• Contribute positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences with issue resolution for knowledge database future reference

Employee Experience and Projects

• Interact and interface with employees and global HR teams as applicable in relation to the activities and dependencies of the role
• Take on and be part of projects that increase engagement, development and play a role in creating a positive impact to the employee experience

Communication

• Communicate and collaborate effectively with employees, various stakeholders and team members
• Develop credibility and trust and build mutually respected relationships with the People Operations team, across global HR colleagues, employees and other stakeholders

Position Requirements:

• Bachelor's degree from an accredited college/university
• Must be proficient in Excel
• Strong technology skills, specifically Microsoft Word, Excel, and Outlook
• Knowledge and Skills
• 1-3+ years experience with Data Operations
• 1+ years experience with Workday HCM (preferred)
• 1+ years experience with ServiceNow (preferred)
• Proficient analytical and time management skills
• Abilities
• Delivers a high level exceptional client service to employees, HR colleagues and others
• Completes tasks with accuracy and speed and has strong ability to handle confidential information with discretion and maturity
• Has excellent problem solving skills with a client-service mindset
• Prioritizes workload independently, self-motivated and able to handle tasks with supervision
• Able to multi-task and work in a fast-paced, energetic and ever-evolving environment
• Maintains a high degree of professionalism, able to interface with all levels of the firm and preserves confidentiality in sensitive matters
• Possesses a proactive approach to accomplishing work, high attention to detail, accuracy, has immaculate follow up, and strong organizational skills
• Demonstrates the flexibility to meet business needs with a focus on achieving results
• Has strong interpersonal skills and ability to network with various business groups and external stakeholders
• Has excellent written and verbal communication skills
• Proactive, results driven, open to feedback and overall a collaborative team player

Benefits:PIMCO is committed to offering a comprehensive portfolio of employee benefits designed to support the health and well-being of you and your family. Benefits vary by location but may include:

• Medical, dental, and vision coverage
• Life insurance and travel coverage
• 401(k) (defined contribution) retirement savings, retirement plan, pension contribution from your first day of employment
• Work/life programs such as flexible work arrangements, parental leave and support, employee assistance plan, commuter benefits, health club discounts, and educational/CFA certification reimbursement programs
• Community involvement opportunities with The PIMCO Foundation in each PIMCO office