People Operations Manager

About Sundae

Sundae's mission is to help homeowners get the best outcome when it's time to sell a house that needs some love. For too long, the process for selling outdated and damaged houses has been terrible for sellers. Local property investors capitalize on homeowner distress to purchase houses cheap and resell them for huge profits.

Sundae is putting more of those profits back in the hands of the homeowner. We've developed a model to predict when sellers will need our help, and a best-in-class sales and marketing team to reach them and a trusted brand that allows us to grow even faster through word of mouth and referrals. With scale and efficiency we're able to redistribute economic value to sellers in the form of the most competitive price so that Sundae can become the largest buyer of homes that need love in the United States.

We are a Tier 1 Venture Capital backed company with product-market fit, scaling revenue, and a massive addressable market opportunity. Our team is composed of seasoned leaders from real estate and marketplace businesses and with significant high-growth company experience (Airbnb, Dropbox, Chime, LendingHome).

Joining Sundae means being part of the team that's bringing compassion and transparency to the business of helping homeowners sell in their time of need. If you're driven by making a positive impact in people's lives and want to support our mission, we'd love to hear from you.

About the Job

Sundae is looking for a People Operations Manager to help propel our organization to new heights! In this role, you'll be part of a small and mighty team charged with engaging & enabling our people and growing and scaling our business. You'll lead with your head and heart and leverage your experience in new and creative ways.

• Have a holistic and inclusive view on the employee experience and oversee processes that support many stages of the employee lifecycle.
• Autonomously, and in partnership with others, optimize workflows and systems to achieve people and business needs.
• Oversee employee onboarding and benefit administration for roles within business functions.
• Lead weekly new hire onboarding
• Help facilitate training sessions for our marketplace teams.
• Act as the People Partner for employees, supporting them in all they do.
• Act as a communication hub when connecting employees with questions to employees with answers.
• Escalating issues when appropriate to the People Business Partner and/or VP of People.
• Uphold data management and data integrity best practices
• Maintain an accurate record of employees, their role, and their marketplace.
• Oversee our Visa/Immigration policy/procedure.
• Adhoc project support across: Performance, Learning & Development, Diversity & Inclusion, Employer Branding, and Employee Engagement

Responsibilities

• Demonstrates solid judgment and experience assisting risk relative to the business
• Demonstrates project management and change management experience
• Effective communication and problem solving skills
• Demonstrates empathy and experience driving inclusion work
• Experience learning and thriving in a constantly changing environment and to cultivate relationships across teams
• Use data to identify insights that drive action
• Help matrixed organizations scale

About You

• Worked 2+ years in human resources/people operations at a high-growth, dynamic organization - ideally experience at various size and stage organizations (start up, high-growth, public/private).
• BA and/or MA degree in relevant field of study.

You Have

• Appreciation for bigger picture, strategic thinking coupled with a practical, hands-on approach
• Passionate about being an employer of choice, leading by example, and living the Sundae Values
• A strong track record of creating and delivering content that is informative and engaging and delivered across different channels and formats (email, powerpoint, intranet, virtual meetings, workshops, team building, town halls, etc.)
• Team player, hands-on and strategic, willing and able to jump in and help the cause
• Keen ability to be an effective relationship-builder, a creative, collaborative and flexible work ethos, mission-focused, solutions-oriented, with a passion for continuous improvement
• Supremely flexible, adaptable, resourceful and resilient. If you like deep focus and variety, this may be it!
• Very tech-savvy. A power-user of platforms and systems (HRIS required, also: LMS, ATS, survey, intranets,etc), with great attention to detail and system architecture. UltiPro experience is preferred.
• Experience supporting a multi-site organization.
• High integrity, must be objective and exercise confidentiality and discretion
• Embrace FN Values, commitment to diversity, equity and inclusion, and to a growth mindset

Why Sundae?

• Opportunity to revolutionize the real-estate industry with a mission to help those in need
• Scale with a rapidly growing organization, with tons of opportunity for growth
• Work with a team of fun and motivated individuals in a highly collaborative culture

Compensation & Benefits

• Competitive cash salary
• Stock option package
• Extremely competitive health benefits - 100% medical, dental, vision coverage
• Retirement benefits including pre- and post- tax options
• Unlimited PTO
• Work Remotely with home office allowance and cell and internet stipend

We here at Sundae strive to build a workforce comprised of individuals with diverse backgrounds, abilities, minds, and identities that will help us to grow, not only as a company, but also as individuals. Sundae is an Equal Opportunity Employer.

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