Payment Research Lead

The Operations Support Specialist provides leadership by monitoring, evaluating, and suggesting improvements to management concerning the work distribution and performance within a cluster and/or production unit in accordance with company policies, company procedures, and department standards. This individual performs research and analysis, maintains department files, reports, and documentation. This individual also provides administrative and back up support to the management.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Provides leadership by monitoring, evaluating, and suggesting improvements to management concerning the work distribution and performance within a cluster and/or production unit.
• Performs research and analysis.
• Develops, generates, and distributes various reports including, but not limited to, client reviews, departmental procedure updates, employee and departmental production and quality reports, etc.
• Maintains department files, reports, and documentation.
• Provides administrative and back up support management.
• Completes testing for system changes.
• Provides customer support assistance.
• Assists in executing cross training, works with management to ensure performance goals are met, and provides evaluative feedback to employees as appropriate. Assists with the preparation of performance reviews.
• Advises management of performance and/or attendance issues that need to be addressed.
• Provides input and makes recommendations to improve overall quality and efficiency of workflow processing through interactions with assigned work group and other departments.
• Performs all job responsibilities in accordance with Cass policies and procedures including assisting with the daily and weekly payroll timekeeping updates for management approval.
• Works overtime as requested by management.
• Performs special projects and other duties as assigned by management.

SKILLS/ABILITIES AND MINIMUM REQUIREMENTS:

• Demonstrated leadership and coaching ability in a production oriented environment.
• Strong verbal and written communication, organizational, problem solving, and time management skills.
• Ability to manage various projects simultaneously.
• Demonstrated interpersonal skills, self-motivated, and ability to work with minimal supervision.
• Proficiency in the Microsoft Office suite (Word, Excel, and Outlook). Knowledge of Microsoft Access preferred.
• High school diploma or equivalent required.
• 1 year of demonstrated leadership experience in an industry with comparable characteristics as Cass.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers. Please apply directly to this position via the “Apply” button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000®.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)