Patient Support Specialist

Overview

You're driven, resourceful, and above all else - remarkably smart.

You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn't cut it - you've got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you're known for your good nature. You'll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.

Responsibilities

In partnership with one of our outstanding pharmaceutical manufacturing clients, we are expanding our team of Patient Support Specialists in our Newtown, PA Engagement Center. The Support Specialist is responsible for providing inbound customer support in a call center environment. Duties include, but are not limited to: answering numerous inbound phone lines, email communication, outbound follow-up calls, system documentation, trouble shooting and problem solving. Administration of territory information and compliance to reporting and regulatory requirements is imperative. Participation in training and development programs is required. More specifically:

• Answer phone calls professionally and expeditiously
• Respond to customer inquiries in a timely manner
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls to appropriate resource
• Maintain excellent notes in appropriate systems
• Help to maintain required project documentation
• Perform other duties as assigned

Job Requirements

Education

• High School degree or GED required
• BA/BS preferred

Job Qualifications

• 4 years of relevant experience required with 2+ years previous telephone customer service experience preferred
• Pharmaceutical industry experience is a major plus
• Bilingual Spanish highly preferred
• Experience in high-pressure and fast paced environment
• Excellent and persuasive communication skills, both oral and written
• Powerful customer focus; effective listener
• Ability to function effectively in a team environment
• Efficient computer and data entry skills; ability to learn new systems and programs quickly
• Strong multi-tasking ability
• The drive for self-development, the ability to collaborate, and an action-oriented work ethic

Interviews may be conducted in person at an on-site interview location. For any in person interviews, local Covid safety guidelines will be followed.

I understand that if I am made an offer of employment, it will be conditioned on my demonstration I am fully vaccinated OR I plan to initiate vaccination by my start date AND be fully vaccinated within 4 weeks of start date against the COVID-19 virus.

IMPORTANT: I understand that if the role for which I am applying requires extensive in-person contact with colleagues, health care providers, clients and other medical professionals who have stringent vaccination requirements that all Syneos Health employees with whom they partner be fully vaccinated and will not accept or consider any exemptions. I understand I can request an exemption from Syneos Health's vaccination requirement based on a qualifying medical condition or sincerely held religious belief. However, in the event that I successfully obtain an exemption, I understand that it is highly unlikely that I will be able to adequately perform the essential functions of this position without imposing an undue hardship on Syneos Health due to the clients' demands.

About Syneos Health Syneos Health® (Nasdaq:SYNH) is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, strategically blending clinical development, medical affairs and commercial capabilities to address modern market realities.

To learn more about how we are Shortening the distance from lab to life®, visit syneoshealth.com or subscribe to our podcast.

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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)